This message has been cross posted to the following Discussions: CAUT and Pianotech .
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I recently used a national piano moving service to move a 4 year old Steinway O from San Diego to New York (Great Neck,Long Island). There were 4 movers involved and the company came with a good dealer referral and seemed very professional. I was not in San Diego to see the piano picked up. First mover (SAn Diego to LA) took inventory, wrapped and moved the piano and kept in in a climate controlled facility for about a week. Next came two national moves with a change of truck in the middle location, then a local move to Long Island. The time between the first pickup and delivery was under 4 weeks The client noted 'smudges' on the case 'as if a cat had walked on the piano'. She was not able to remove the smudges with elbow grease and a cotton cloth. I live across the country and so we are only able to communicate via pictures. The moving company is not liable for 'blanket mark's' according to their contract. So I am trying to figure out how to fix this problem and the approximate cost? This is a first for me. Please share your knowledge. Also a reliable piano technician/ re-finisher who can provide an estimate and do the necessary work. Thanks
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Debra Feiger
RPT
Moscow ID
619-991-0993
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