Hello all,
Does anyone have an interesting experience with customers that you'd be willing to share? Could be awkward, could be one of those "seriously?" moments, etc. And, how did you react?
I'll start:
My first industry job was an estimate for my piano students mom. She wanted to know how much it would cost to have their piano tuned and fixed up. So I go to their house, nervous as all get out, open the piano, start to look, and then dad comes in.
I had never seen dad before. So when mom called me over, she said, "Benjamin, this is my husband Brian. He's in operations."
Brian was in the Air Force, and I found out latter was in charge of strike operations. He was a big, buff guy, in a tank top, wearing his sunglasses indoors, and didn't smile. He didn't even say hi, just grunted.
Im standing there, with my knees shaking, already scared to death because this is my first job, then this terrifying military guy stands there and is staring me down! Yikes! Then he asked me what I was assessing. I tried my best to explain.
About half way through he cut me off abruptly and said, "No, no, no! I want to know what the risk is to my piano. I mean, in which way will my piano be vulnerable during tuning?" Every question he asked was in military operations terms, and I had a hard time keeping up.
I tried my best to reassure him that the piano would be fine while getting tuned, and would come out better in the end, but there are some things that I'm not sure if a strike commander fully understands.
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Benjamin Sanchez
Professional Piano Services
(805)315-8050
www.professional-piano-services.comBenPianoPro@comcast.net------------------------------