Hi Dave
You are fighting what I would call a definite losing, uphill battle. Just to replace those broken strings is going to take you hours of work. And then after all that, are you going to return a few times and pull them up to pitch???
This would be my approach:
Explain to the client that labor beyond tuning is, let’s say, $100 hourly. Within the time it would take for you to remove the action and replace the strings, and reinstall the action, they would far exceed the value of the instrument. And it’s better for them to take that money and put it into a decent used piano.
I would let them know that you are happy to assist them in finding a replacement piano, (you can send them Craigslist listings or email them links to local piano stores). And recommend they have a tech look at it before buying “even if it’s not me” to make sure it can hold a tuning, isn’t filled with evidence of mice, etc.
And then I would tell them “so for today let’s only go with the minimum appointment fee, and I’m really sorry that your piano can’t accept a tuning.”
Good luck!
Elizabeth
Original Message------
So I am working on this Baldwin Acrosonic spinet today. Serial number dates 1960, but it looks much newer. It had not been tuned in decades. 150 cents flat. Started to pull it up to pitch in the midrange first, knowing that plates are more prone to break if pitch raised that much starting from note one. I got to about C#5 and BANG!. Broken wire. Okay, it's not the end of the piano. Both sides of the wire were on that note, leaving only one. Continued to the next string - BANG. Now there are no strings left on that note and I'm gonna have to pull the drop action. My day just got much worse. Since I needed to go ahead and pitch raise, what the heck. More strings might break but I'm only pulling the action once. Next note, D5. BANG!. What's going on? I stopped working on the piano after three consecutive broken wires in the middle octave and explained to the customer I need to ask smarter guys about this. Capo looks okay. Wire is breaking at tuning pins. Looks like someone has been monkeying with the srews on the pressure bar because it and a couple of screw slots are gouged. I'm thinking the pressure bar has been screwed in too far creating acute bearing angle. Any thoughts?