Thank you for this great reminder to stay on topic Patrick.
I'd also add that this Pianotech forum is one that has both members and nonmembers so this conversation is a representation of the PTG internally and externally.
Here is a reminder of all of our online communication rules as well:
By using the PTG online discussion forums, you are agreeing to abide by the Guidelines for Online Participation outlined below. These rules will be enforced in order to maintain a friendly, positive and welcoming discussion environment.
Guidelines for Online Participation:
1. Follow the Code of Conduct:
The PTG Code of Conduct includes more specific information about what is considered appropriate when posting on PTG discussion forums. Non Members are our valued guests, but will also be expected to abide by the same standards. All subscribers must agree to uphold the Code of Conduct and these Guidelines for Online Participation in order to participate.
2. Be Respectful:
Our online communications should display the same manners and respect that we would expect if we were speaking to each other in person at chapter meetings or events. It is okay to disagree or share different opinions, but it is not okay to use rudeness when responding to others. Disrespectful behavior, insults, threats and other abusive forms of communication will not be tolerated.
3. Be Helpful:
PTG's technical forums can be a very valuable source of learning for technicians at every level, but especially for beginners. Please remember that everyone started out as a beginner, and seemingly obvious questions are not so obvious to those with less experience. Please make an effort to make newer technicians feel welcome, and remember that questions from new technicians often spark the most valuable discussions.
4. Be On Topic:
Some discussions will occasionally stray from topic, but please make an effort to limit off-topic posts. When a large number of messages are posted that have no relevance to the forum or topic, this makes the discussion less valuable to those who are trying to keep up with the relevant material. Before submitting any post, it's best to ask the question, "Am I adding anything of value to this discussion?"
5. No Spamming:
Using the forums for advertising products or services is prohibited. In technical discussions, the mention of products is inevitable, and it may be appropriate for a vendor to respond to a discussion to provide clarifying information, but vendors should use discretion in those communications to avoid using the forum for promotional purposes.
6. Observe Antitrust Policies:
All members should be familiar with PTG's Antitrust Guidelines and abide by them when posting information.
7. Reporting a Violation:
Use of the "Mark as Inappropriate" button is taken seriously, and the complaint will be investigated. While it is your right, it is also your responsibility to use the system appropriately. If a posted message violates the Guidelines for Online Participation, users can notify the IT department by clicking the "Mark as Inappropriate" button. The message will be reviewed in context, and if the rules appear to be intentionally violated by the author, that individual will be given a warning. Continued offenses will result in a suspension of access to the forums.
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PTG Administration
Kansas City KS
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Original Message:
Sent: 03-26-2020 14:43
From: Patrick Draine
Subject: Planning for post COVID-19
Folks, there is a my.ptg.org community for health related issues: "Health Related Issues of Piano Technicians".
There are 190 people who are subscribed there. They are likely a more sympathetic audience for some of the suggestions offered here.
It makes as much sense posting your "alternate medicine" (or even "AMA approved") viewpoints here (PianoTech), as posting about bridle straps on a "Soundboards & Rescaling" community.
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Patrick Draine
Billerica MA
978-663-9690
Original Message:
Sent: 03-26-2020 13:57
From: Don Dalton
Subject: Planning for post COVID-19
Anyone wants to block me or censor me, be my guest.
None of this is personal on my part; I'm simply saying what I believe is true and in the spirit of good will. And yes, I DO answer objections. In detail.
But ... some of you are a bit touchy when challenged, I'd say.
And no, Anthony, I will not take your word for it that it's better to state my case and move on. I do not just sit back and take what's dished out; you may have noticed that. And I don't like people stating their prejudices as if they're immovable facts that no one can challenge.
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Don Dalton
Chester VT
Original Message:
Sent: 03-26-2020 13:13
From: Anthony Willey
Subject: Planning for post COVID-19
@Elizabeth Pearson, thank you for that post and picture. Way to make lemonade. I'm inspired and also a bit envious of your Milwaukee miter saw. I spend some time drooling over those earlier this year but ultimately ended up purchasing a Craftsman model that folds...not because it was a great tool (it's not) but because it folds small enough to fit on a regular-size IKEA bookshelf.
@Don Dalton, please excuse my frustrated tone. I'm getting a bit weary of seeing threads hijacked by your posts about Vitamin C and the like. In an online forum, if you find yourself in disagreement with someone, the polite thing to do is to agree to disagree and move on. Doubling down and replying to every comment with ever-longer and more strident posts doesn't convince anybody. It annoys others and damages your own credibility. I fear that if you continue on your current trajectory you will find yourself blocked by the moderators from participating in this forum at all. You will feel it is censorship, but it won't be that at all. It will be because you persistently failed to adhere to the purpose of this forum. Please, take my word for it, it is far more effective to just state your case and move on.
@Benjamin Sanchez, 1. Read the room. 2. I am very sympathetic to your plight. It's hard to be starting out in a self-employed business without a safety net or financial cushion. I've been there. I started in the last recession in a new state with zero customers, with my wife attending school full-time. It was scary. At the same time, I think you have many blessings that you might be taking a bit for granted. You are young and healthy and educated and you have acquired some valuable and marketable skills through hard work. And on top of that you live in a wealthy country that takes good care of its citizens. They will literally be mailing you a $1200 check to help out. Yes, this is stressful, but we're all in it together. And I can think of a few billion people who would love to trade places with you right now.
Returning to the subject of this thread, I am confident that when this blows over pianos will still need to be tuned and people will still appreciate music enough to want them tuned. Perhaps even more so after spending so much time at home. I personally would lean against sending out reminder emails right now for the reason that it annoys me to get a constant flow of COVID19-related marketing emails from all the companies I've interacted with in the past. Seriously, I got an email from SmileDirectClub with the subject line "It's official: you're getting a straighter smile from home." As if I would spend my stimulus check on aligners :-D
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Anthony Willey, RPT
http://willeypianotuning.com
http://pianometer.com
Original Message:
Sent: 03-26-2020 10:55
From: Hannah Hall
Subject: Planning for post COVID-19
I understand your comments about not participating a ton on the forums. I find myself getting pulled into things and it's hardly constructive. Debates never changed anyone's mind. In a few essential things, we are all on the same page. We all want our families and clients to be safe and well, and we all want to do our part to keep it so. And we all would like to get back to work, as soon as it is safe to do so.
Until then though, you are right Gerry - I am trying to stay out of arguments and etc. It's so true that all of us say things online sometimes that we might never say in person. It's good to stop and reflect before hitting 'send' that's for sure!!
I agree with you about the reminders - I have suspended mine for the time being. I've pushed out current appointments with a promise to get in touch when it's safe to resume business, and am making a list of everyone who is due within April and May...since I know nobody can schedule right now, I figured it might be best to be sensitive to the situation and not send any right now. All we can do is wait and see, but I do feel that many people will be happy for things to get back to a more 'normal'. I know I will be! Until then, I will read lots of books, take lots of walks, play with my dog, and study piano material.
Stay safe and well, all!
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Hannah Hall
Joyful Noise Piano Service
Liberty NC
336-609-4029
joyfulnoisepianoservice@gmail.com
"Make a joyful noise unto the Lord, all the earth!" - Psalm 100:1
Original Message:
Sent: 03-26-2020 10:04
From: Gerry Johnston
Subject: Planning for post COVID-19
Over the past year or so I have greatly restricted my participation in this forum as well as Piano World. The degeneration of this topic is a perfect example of why. We sometimes say things to each other online that we would never say in a "real" conversation. There is also a tendency to let politics and agendas enter in where they do not belong. I have even "taken the bait" a couple of times myself.
Anyway, to return to the original subject: "Restarting your business after Covid 19". I decided to pause all reminders to clients for the time being. Why? People are very concerned about the health and safety of themselves, children, extended families, etc. Schools and businesses are closed and many people face an uncertain future not knowing if/when they will be able to return to work. To me, this just doesn't seem like the appropriate the time to send a reminder about servicing the piano.
This past October I underwent rotator cuff surgery and was out of work until the beginning of March. During that time I paused all reminders. In mid-February I restarted my reminders (using Gazelle) and within a week my schedule was booked through March. Now, the Governor of Massachusetts has ordered all non-essential businesses closed until April 7, so I had to cancel quite a few appointments. At this point we really can't be certain when a normal work schedule will be viable. Based on my recent experience of restarting reminders after a five month pause I am not concerned about pausing them again. Whether or not the work will still be there has more to do with factors beyond my control than with if I do or do not send service reminders.
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Gerry Johnston
Haverhill, MA
gj@gjpianotuner.com
www.gjpianotuner.com
(978) 372-2250
Original Message:
Sent: 03-26-2020 09:08
From: Elizabeth Pearson
Subject: Planning for post COVID-19
Thank you for asking us to look forward David.
A little bit of waiting = a whole lot of living.
That so, let's make it count.
Hope the weather is as beautiful there as it is here.
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Elizabeth Pearson
Gaithersburg MD
240-751-5900
Original Message:
Sent: 03-24-2020 17:45
From: David Love
Subject: Planning for post COVID-19
There are a growing number of us in lockdown states and cancelling all appointments until things open up again. In spite of the President's fantasy that this will happen by Easter I think that is unlikely but that's still several weeks away and I'm not interested in a debate on policy right now. I happen to think lockdown is necessary to insure that our health care system is not overwhelmed and people don't lose their lives unnecessarily.
One question for us is how do we best prepare for the time when the country does open again. At present it's hard to schedule appointments as we don't know if we will be able to keep them and going back and forth rescheduling is difficult not to mention we don't know what the status of those customers will be.
What I am doing is continuing to use my email reminder system to alert folks that their pianos are due for service. In my reminder email text I have written that at this time I am not booking any appointments but I am creating a list for those who want me to contact them as soon as we get word that things are opening up again.
Since I use an email system for reminders (which I recommend as it allows you to send global updates and announcements not to mention saves in time and postage), I have simply created a subfolder in my outlook inbox called "post-covid" and the responses I get from those who want me to contact them can be kept in chronological order so I can respond first come first serve. I expect this folder to have quite a few responses by the time this is done and this is an easy way to keep track. I can then go to these emails and simply respond to each one.
'My database system uses a simple excel spreadsheet with a column, among others, for contact date (when they are due for a reminder), and a column for their email address so that I can just copy and paste those email addresses into the Bcc area of the email. Excel allows you to custom sort by any column so you can easily sort by the contact date and see all those who are due in a given month.
I would add to Hannah's very good list of things to do while we are locked down to learn to use excel. It is a very useful program for database use, accounting, and a host of piano applications including calculations for touchweight specs and soundboard design calculations. It's not difficult to learn.
For those who are desperate for work there are a number of industries that are hiring including grocery store chains for restocking, big box stores like Walmart and Costco, CVS pharmacies, delivery companies, Amazon, etc. I'll add a link to an article outlining those companies that I saw earlier today.
Here are 700,000 open jobs that need to be filled immediately
Cbsnews |
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Here are 700,000 open jobs that need to be filled immediately |
Millions of Americans are already losing their jobs as the coronavirus spreads across the U.S. and wreaks havoc on the economy. But the pandemic is also driving a surge in hiring at businesses seeing an upsurge in demand for their products and services because of the outbreak. |
View this on Cbsnews > |
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These are difficult times for everyone but I'm confident we will come out of this if we remain vigilant and responsible in our actions. Take care of your families and neighbors and let's let this bring out the better angels of our nature.
Take care and be well.
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David Love RPT
www.davidlovepianos.com
davidlovepianos@comcast.net
415 407 8320
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