Pianotech

Part 1

Last Tuesday my 94 year old client called and said that after thinking about it for a few years he really wanted to have the new hammers shanks and flanges I had quoted for him.  Even though the calendar tells me that the time of year for major repairs has past I really didn't want to put this client off until next summer. It turned out that I had three days left in the schedule when I could do the job but I'd need the parts right away. I called  Brooks Ltd and told John Gallen what I needed which of course included some oddball parts and specs. One week later the parts were on the piano and it plays and sounds better that it has in many decades.  Thank you Brooks Ltd.

Part 2

Around 8 PM on Tuesday this week I got an email from the tour manager for a famous musician asking if I could provide new strings on E2 for their touring Steinway.  They would be at my venue in Ft. Lauderdale on Thursday.  I told him that I'd be happy to try but that I'd need to know what model of Steinway they were traveling with.  Naturally he had no idea. About 10AM Wednesday it was confirmed that it was a model B. I called Mapes and Andy said that while they didn't have any in inventory at the moment he'd be able to make them and send them out overnight. They were on my front porch by 10 AM Thursday and on the piano by 2 PM. Thank you Mapes.


So often the extraordinary service our suppliers provide our industry goes unremarked upon. Today I wanted it to be noticed.

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Karl Roeder
Pompano Beach FL
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Yes, both companies have offered me similar service.  It helps to get to know them personally by calling and talking with them when there is no rush.  

I've know the people at Brooks for many years and our relationship is extremely good, thanks to their efforts to make me a happy client. Thank you Melanie and John. 

And I've known Andy at Mapes for almost as many years and we've had a very good relationship.  

It also helps to meet these people at conventions and seminars. Which another reason to attend those events.  

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Willem "Wim" Blees, RPT
Mililani, HI 96789
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Original Message:
Sent: 11-08-2019 12:13
From: Karl Roeder
Subject: Great service parts 1 and 2

Part 1

Last Tuesday my 94 year old client called and said that after thinking about it for a few years he really wanted to have the new hammers shanks and flanges I had quoted for him.  Even though the calendar tells me that the time of year for major repairs has past I really didn't want to put this client off until next summer. It turned out that I had three days left in the schedule when I could do the job but I'd need the parts right away. I called  Brooks Ltd and told John Gallen what I needed which of course included some oddball parts and specs. One week later the parts were on the piano and it plays and sounds better that it has in many decades.  Thank you Brooks Ltd.

Part 2

Around 8 PM on Tuesday this week I got an email from the tour manager for a famous musician asking if I could provide new strings on E2 for their touring Steinway.  They would be at my venue in Ft. Lauderdale on Thursday.  I told him that I'd be happy to try but that I'd need to know what model of Steinway they were traveling with.  Naturally he had no idea. About 10AM Wednesday it was confirmed that it was a model B. I called Mapes and Andy said that while they didn't have any in inventory at the moment he'd be able to make them and send them out overnight. They were on my front porch by 10 AM Thursday and on the piano by 2 PM. Thank you Mapes.


So often the extraordinary service our suppliers provide our industry goes unremarked upon. Today I wanted it to be noticed.

------------------------------
Karl Roeder
Pompano Beach FL
------------------------------

Great to read of these positive experiences!

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John Formsma, RPT
New Albany MS
------------------------------

Original Message:
Sent: 11-08-2019 12:13
From: Karl Roeder
Subject: Great service parts 1 and 2

Part 1

Last Tuesday my 94 year old client called and said that after thinking about it for a few years he really wanted to have the new hammers shanks and flanges I had quoted for him.  Even though the calendar tells me that the time of year for major repairs has past I really didn't want to put this client off until next summer. It turned out that I had three days left in the schedule when I could do the job but I'd need the parts right away. I called  Brooks Ltd and told John Gallen what I needed which of course included some oddball parts and specs. One week later the parts were on the piano and it plays and sounds better that it has in many decades.  Thank you Brooks Ltd.

Part 2

Around 8 PM on Tuesday this week I got an email from the tour manager for a famous musician asking if I could provide new strings on E2 for their touring Steinway.  They would be at my venue in Ft. Lauderdale on Thursday.  I told him that I'd be happy to try but that I'd need to know what model of Steinway they were traveling with.  Naturally he had no idea. About 10AM Wednesday it was confirmed that it was a model B. I called Mapes and Andy said that while they didn't have any in inventory at the moment he'd be able to make them and send them out overnight. They were on my front porch by 10 AM Thursday and on the piano by 2 PM. Thank you Mapes.


So often the extraordinary service our suppliers provide our industry goes unremarked upon. Today I wanted it to be noticed.

------------------------------
Karl Roeder
Pompano Beach FL
------------------------------