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Boston Grand Instability

  • 1.  Boston Grand Instability

    Registered Piano Technician
    Posted 11-16-2019 17:21

    Hello all,

    Here's the situation: I have a client with a 6' Boston grand from 1996. He moved to the area about a year ago, and first had me tune for him about 6-7 months ago. About two months ago he had a technician friend come out a tune the piano. My client then proceeded to install a Dampp-Chaser himself. Shortly afterwards the piano went drastically out of tune. 

    I came out and tuned the piano. Good thing I checked the D-C, because he had plugged the humidifier into the triple outlet with the dehumidifiers. I corrected the issue, and told him the system is now working properly, and the piano should be fine after it settles in, which could take a few weeks. 


    22 days later he called again, saying the piano was horribly out of tune again. After a discussion of whether I was hitting the piano hard enough while tuning, I managed to convince him that this is part of the settling-in timeframe that Dampp-Chaser says may happen. (I was able to confirm this with my local chapter at our last meeting.) And yes, nearly all the unisons were out, and the piano averaged about 8¢ flat.

    He contacted me today (also 22 days after the last tuning), saying the piano is horribly out of tune again. We've set up an appointment on Monday to try and find out what's going on. 


    I'm beginning to think that this issue goes deeper than just the tuning. I'm willing to acknowledge that this could still be part of that settling-in time for the Dampp-Chaser. However, I'm also open to check out other options on Monday.

    More info: the pin block feels tight, and I did not observe any hairline cracks in the bridges. No cracks in the soundboard that I saw. I tightened the plate screws, which were very slightly loose.

    My question for you all is, what are some things that could cause this? I'll do my best to answer any questions regarding this situation. 


    Thank you in advance,



    ------------------------------
    Benjamin Sanchez, RPT
    Piano Technician / Artisan
    (805) 315-8050
    www.professional-piano-services.com
    ------------------------------


  • 2.  RE: Boston Grand Instability

    Posted 11-16-2019 20:45
    That's a 20+ year old Asian piano. String rendering on pianos of this provenance can be highly misleading, particularly if you like to shoot over the pitch and drop it down to set the segment tensions.  Which direction does it go out of tune sharp or flat.  Picture of the front segments?  All sections going off?

    I frankly doubt its the DC settling. The owner presumably bought the DC because the piano was unstable. This is the MO of an poorly rendering Asian piano, that has you and previous tuners fooled. Banging will not do the trick, as you have seen, either. Its a question of lever technique. I would say don't trust any lever move downward at all, and flex the pin such that coming up to pitch, when you let go of the lever, the pin un-flexing will slightly charge the front segment. There are various ways to flex the pin in the necessary directions. and Fred Sturm and David Love covered them in a long series of posts, recently mentioned somewhere on this list.  

    Also guesstimating how much the pin foot needs to move, and turning it that much, without waiting for or trusting the normal pitch changes, can work. You move the pin in the block the guesstimated amount, then with the lever, flex the pin to actually move the string over the friction points, and place the pitch at target with lever flex.  In these cases, the best one can hope for is a stable outcome...trying to fine tune, the way many of us like to sweeten the tuning up, will not work, and only blow away whatever stability you achieved.

    It needs to be restrung and the front segments reworked, is my hunch.

    ------------------------------
    Jim Ialeggio
    grandpianosolutions.com
    Shirley, MA
    978 425-9026
    ------------------------------



  • 3.  RE: Boston Grand Instability

    Registered Piano Technician
    Posted 11-16-2019 22:52

    Hi Jim,

    In answer to your questions, it was flat the first time I saw it, sharp the second time (due to the improper D-C installment), then flat the third time. I'll let you know on Monday in regards to this time. I'll also get a picture for you.

    Everything except the bass went out. That was less than 2¢ flat, which considering the rest of the piano....

    Funny you mention banging. I am not a loud tuner. Generally I tune at a mp level, with test blows at the f or ff level. I definitely favor an impact method, though I don't use the Reyburn CyberHammer for grands. Guess that makes me a jerk? 

    Getting back to the matter on hand... yes, pin foot feel was way off. Not untunable, in my opinion, but not your usual cup o' tea. 

    Client said before his move, piano would hold its tune for almost 6 months. Maybe the case, maybe not, just a faulty memory... The climate where they moved from is not too different from here. 



    ------------------------------
    Benjamin Sanchez, RPT
    Piano Technician / Artisan
    (805) 315-8050
    www.professional-piano-services.com
    ------------------------------



  • 4.  RE: Boston Grand Instability

    Member
    Posted 11-16-2019 23:05
    Since he self-installed a Dampp-Chaser system he may be trying to tune the piano by himself as well.  Where did he get the dampp-chaser and what is the date stamped on the humidistat ? Perhaps it is not installed properly or its defective - in any event even it was new the warranty is null and void. The environment the piano is sitting in can also be a problem contributing to pitch instability. Of course all of the other things mentioned by Jim I. are possible factors. Try checking the torque of the pins . Maybe someone added a little tightener to try to hold the piano in tune longer Even 30 year old pianos have had strange things done to them . Any idea of where this piano has lived its life / Could it have could have come from a flooded area ?

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    James Kelly
    Pawleys Island SC
    843-325-4357
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  • 5.  RE: Boston Grand Instability

    Registered Piano Technician
    Posted 11-16-2019 23:27

    It's quite possible he has tried to tune it himself - he has a tuning lever in the piano bench. However, he insists he has not tried to tune it in a while....

    I'll get the D-C info on Monday. 


    Environment: next to an inner wall on one side, on the other a glass door. The glass has thick blinds to prevent sunlight on the piano; they say the door is hardly ever opened... who knows what "hardly ever" actually means....



    ------------------------------
    Benjamin Sanchez, RPT
    Piano Technician / Artisan
    (805) 315-8050
    www.professional-piano-services.com
    ------------------------------



  • 6.  RE: Boston Grand Instability

    Posted 11-17-2019 03:33
    There is a predictable pattern to out-of-tune plainwire unisons caused by humidity change. Greater swing at end of tenor, same pattern in unisons, left-middle-right. If unison drift is irregular, that is not caused by humidity or damppchaser.

    ------------------------------
    Ed Sutton
    ed440@me.com
    (980) 254-7413
    ------------------------------



  • 7.  RE: Boston Grand Instability

    Registered Piano Technician
    Posted 11-17-2019 10:13
    Hi Ben,

    So you tuned 6-7 months ago, then it was tuned again 2 months ago, then a improperly self installed D-C System.  22 later days tuned, 22 days later called again?  8 cent off was the one time how about the other times?

    There are critical pieces of information missing here.   
    What is the pin torque reading(actual number not feel)? 
    What was the relative humidity and temp at each visit in the room?   
    How much has the pitch changed per visit? 
    Are you doing Pitch Corrections during these visits or floating the pitch? 
    Have you inspected the D-C unit for proper installation (in detail)? (you mentioned the plugs were reversed before how is everything else).   
    Is it an H5 system or older system he may of bought second hand?
    What about window position and sunlight, or vents above or below the piano... 
    We have to eliminate these factors methodically, carefully, and accurately, to get to the root of the problem.  

    I am always reluctant at first to blame the piano unless it is an obvious problem (crack bridge, loose pins etc). 

    From what you are describing I feel like these are dramatic environmental fluctuations.   

    I am sure you would have checked for this but is the D-C on a power strip or outlet that gets turned off?  (My customer did that to me yesterday- I fixed it for them)

    Do you have a data logger for watching the temp & humidity over a 2 week period that you can store in the room near the piano?  



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    Gregory Cheng
    Warminster PA
    267-994-5742
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  • 8.  RE: Boston Grand Instability

    Member
    Posted 11-17-2019 10:27
    "He has not tried to tune it in awhile" 
    Hmmm. I think you have part of the answer. 
    CA glue works in this situation. It swells back up the hole around the top
    To explain wallowed, the pigs make the top of the mud hole wider. Basically the guy who tuned it before, flexed the pin instead of turning it in the hole. The top of the hole has been wallowed. The hole is now of a larger diameter at the top. Loose at the top, tight at the bottom. I don't think the top of the hole is round anymore. There was guy around here that bent pins. I snapped a bass string it went up so quick in pitch. Everything flagpoles to excess overpull and where it settles is anybodies guess. The CA glue improves the tonal quality also because the pin isn't eating up the energy.
    But there is still Jon's CBL to help the rendering problem.

    ------------------------------
    Keith Roberts
    owner
    Hathaway Pines CA
    209-770-4312
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  • 9.  RE: Boston Grand Instability

    Posted 11-16-2019 23:28
    The bass being more stable makes sense.  Often, even in very poorly rendering grands, the bass can be tune-able. The reason is, that the higher tensions of the wraps, larger core wires reduces some of the elasticity we see in lower tension plain wire strings. There is less marshmallow factor in the heavier cores, so changes at the pin pull on the speaking length more obviously. Sometimes even the wraps are hard, but most of the time we get a mulligan on the wraps.

    ------------------------------
    Jim Ialeggio
    grandpianosolutions.com
    Shirley, MA
    978 425-9026
    ------------------------------



  • 10.  RE: Boston Grand Instability

    Registered Piano Technician
    Posted 11-17-2019 11:28
    So if I understand correctly the timeline is that the piano was tuned, you discovered then that the DC was plugged into the wrong outlet, you changed that and retuned, the piano went out of tune, you tuned again and then just recently the piano was out of tune again.  Are you in California?

    I'm not convinced yet that the fault isn't the DC combined with some climate anomalies.  Two weeks ago we had some very dry weather throughout California where the humidity dropped in the low 20% (or perhaps lower in SoCal.  Since the DC is calibrated at 42%, even with that on (assuming no humidification system) and functioning the piano would go out of tune (as many of the pianos I take care of with dehumidification systems did).

    It's not likely that the entire piano would drift out of tune due to poor rendering.  That might affect some notes but not everything.

    What should have happened once you discovered the DC was in the wrong outlet was to move it to the correct outlet, wait 4 weeks and then tune the piano.  Even then, had the piano been stable at that point, the recent very low humidity would have knocked the piano out anyway.  As the climate has now stabilized back to what is more normal I would simply wait a couple of weeks and then tune the piano again before I engaged in any major surgery, restringing or anything else.  The Bostons I service (basically like a Kawai) I have not found to have structural issues that would contribute to the problem.  

    How you handle "who pays" is a separate question.

    ------------------------------
    David Love RPT
    www.davidlovepianos.com
    davidlovepianos@comcast.net
    415 407 8320
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  • 11.  RE: Boston Grand Instability

    Registered Piano Technician
    Posted 11-17-2019 11:47
    So Benjamin, you're an RPT and a good tuner. Don't question yourself. Something else is causing the problem.

    ------------------------------
    Larry Messerly, RPT
    Bringing Harmony to Homes
    www.lacrossepianotuning.com
    ljmesserly@gmail.com
    928-899-7292
    ------------------------------



  • 12.  RE: Boston Grand Instability

    Posted 11-17-2019 17:13
    <Don't question yourself.

    Really?  
    If one cannot question oneself, at any level of expertise, what learning can possibly arise from a challenge?  Certificates are nothing but a  beginning. 

    Hard to tune pianos have a huge amount to teach any one of us, except those who have decided not to learn anything new, or those who are too fearful to admit there is still much to learn. Actually, hard to tune pianos accentuate the normal challenges of reading tensions to such a degree, that they offer huge amounts of highly useful data, hard to find anywhere else. However they only offer that data to those who choose to observe without judgement...as they say, "life-long apprentice". 

    On a piano and tuning where all the unisons have failed, the chances are very good that physical constraints presented by the layout of the friction points, and corrosion of the wire/bearing surfaces, or pin torque, while previously having presented only a reasonable challenge, have reached a point of extreme tuning difficulty. My own experience with RH issues, versus segment equalization issues,  is that on RH challenged pianos, unisons tend to hold, sometimes surprisingly well, while global movement is more pronounced. On the other hand, when every unison is out, as Benjamin mentioned in the op, it is often a clear sign that tensions in the SL and front segment were not able to be equalized with precision, by the tuner, on that particular piano. And this is not impugning Benjamin's skills either, its just a physical impediment to be aware of. If one is aware of the impediment, one has a much greater chance of learning from the beast, and beating it at its own game.

    Another way to approach a tuning like this, is to use a high resolution visual program, like Only Pure...others may work too, but Only Pure is what I use. Actually tune the 3 strings of the unisons to the display, observing how your just set individual string, is suggesting very very small latent indications that it intends on moving and is not in a state of equilibrium.  This is slow, but lets you observe with precision what will most likely happen, probably within next half hour. I also suggest, again as a learning device, to tune the sucker again, then go back in two days, as inaccurately equalized tensions will rear their ugly heads in a brutally short time span, making it clear whether the piano allowed you to read its tensions or not. 

    If you have tuned the unisons visually, assuming the piano is not too recalcitrant, you can then sweeten up the unison by ear, since you know your tensions are very close. In really hard to tune pianos, I would accept the ETD's unison and move on, as tweaking just degrades the stability.

    ------------------------------
    Jim Ialeggio
    grandpianosolutions.com
    Shirley, MA
    978 425-9026
    ------------------------------



  • 13.  RE: Boston Grand Instability

    Registered Piano Technician
    Posted 11-17-2019 19:10
    Original post said "horribly out of tune" after two different visits. This is quite different from out of tune and probably some problem other than Benjamin.

    ------------------------------
    Larry Messerly, RPT
    Bringing Harmony to Homes
    www.lacrossepianotuning.com
    ljmesserly@gmail.com
    928-899-7292
    ------------------------------



  • 14.  RE: Boston Grand Instability

    Posted 11-17-2019 21:28
    Jim, this is a great post, and I hope all, and especially young technicians will take it seriously.
    May I suggest that when faced with a problem, the best approach is to gather information, measured and quantified when possible, then work toward a careful diagnosis. Frankly, I'll hazard that finding something to blame is not going to lead us to good work. Today we have wonderful tools that offer us opportunities to understand and solve problems with greater refinement and better results. Not to mention the chance to develop finer skills.

    ------------------------------
    Ed Sutton
    ed440@me.com
    (980) 254-7413
    ------------------------------



  • 15.  RE: Boston Grand Instability

    Posted 11-17-2019 18:48
    I'll second David Love's comment that the Boston grand are pretty nice pianos. I owned a mid-1990s Boston GP-178 for about 15 years and found it to be an incredibly stable and easy to tune piano. In fact, after a period of inattention - I didn't tune it for 18 months - it still would have passed the PTG tuning exam - a few unisons had drifted one or two cents and that was about it. I had a nice DC dehumidification system under the soundboard (three or four rods).

    ------------------------------
    Terry Farrell
    Farrell Piano Service, Inc.
    Brandon, Florida
    terry@farrellpiano.com
    813-684-3505
    ------------------------------



  • 16.  RE: Boston Grand Instability

    Registered Piano Technician
    Posted 11-18-2019 03:40
    I have no diagnosis but there are a couple more bits I would like to know. How was the tuning when the client's friend/tuner tuned it? Was it as far out as when you saw it? Also, how much does the client play the piano, if it's more than 3 hours a day and they're really working out on it then that would be good to know. You don't really know if the piano has ever stayed in tune well. So far the indications are that it has not.
    I have found that Kawais and Bostons are pretty sensitive to hard blows, the capo section in particular does not take hard test blows well. I've attributed that to how shallow the angles are between the bearing points from the speaking length to the tuning pins but that is my assumption or guess. Good unisons can be had but it may take a relatively delicate technique even if everything is in good shape.
    By my count, the piano has been tuned 4 times in the last 6 months, 3 times in the last 2 months. It could be a combination of issues starting with the environment, getting the DC set up right, and how the piano is being used. I would think that tuning technique would be at the bottom of the list if at all.
    Oh, one more thing, did you inspect the plate and cinch down the perimeter bolts?

    ------------------------------
    Steven Rosenthal
    Honolulu HI
    808-521-7129
    ------------------------------



  • 17.  RE: Boston Grand Instability

    Registered Piano Technician
    Posted 11-18-2019 23:01

    Hello all,

    Well, first off thank you for all the help! It is truly appreciated, and it is so nice to have a group to ask. 

    Unfortunately (perhaps fortunately?), there was a small detail the owner forgot to mention:


    Turns out he is a DIY guy, and likes to try his hand at many trades — including replacing the glass in his glass door. Yeah, that didn’t work out quite so well....

    For the record, I went though the list of things that everyone contributed, both publicly and privately. Nothing outside the ordinary. Guess there was panic for nothing.

    To finish the story, I touched up the tuning (which only the melody octave and above went out noticeably — everything from G4 and down stayed pretty well except for pitch drift, which averaged about 2¢), with the understanding that they would call after reinstalling the door. I also plan to order a humidity data logger and leave it in the piano for a few months. 


    Again, thank you everyone for your help and contributions!
    ------------------------------
    Benjamin Sanchez, RPT
    Piano Technician / Artisan
    (805) 315-8050
    www.professional-piano-services.com
    ------------------------------



  • 18.  RE: Boston Grand Instability

    Registered Piano Technician
    Posted 11-19-2019 00:23
    And I bet he opens that door constantly.

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    Willem "Wim" Blees, RPT
    Mililani, HI 96789
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  • 19.  RE: Boston Grand Instability

    Registered Piano Technician
    Posted 11-19-2019 00:30
    They insist they keep it shut 99% of the time, but you never know for sure....

    ------------------------------
    Benjamin Sanchez, RPT
    Piano Technician / Artisan
    (805) 315-8050
    www.professional-piano-services.com
    ------------------------------



  • 20.  RE: Boston Grand Instability

    Registered Piano Technician
    Posted 11-19-2019 01:38
    They keep it closed, but how often do they open it?  Every time the door is opened, the humidity changes.

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    Willem "Wim" Blees, RPT
    Mililani, HI 96789
    ------------------------------



  • 21.  RE: Boston Grand Instability

    Registered Piano Technician
    Posted 11-19-2019 13:03

    I know. We've had this conversation several times already. Each time "the piano can't go elsewhere."

    It has an undercover installed, and it is played with the lid down mostly. I've talked about getting a string cover. Thankfully there is no rust on the strings, so that's a good sign. 

    Well, thanks again to everyone. Your input is much appreciated.



    ------------------------------
    Benjamin Sanchez, RPT
    Piano Technician / Artisan
    (805) 315-8050
    www.professional-piano-services.com
    ------------------------------