I'm asking on behalf of a friend. How do you go about firing a client that gives you the creeps? Without getting sued? It seems said client is happy with friend's service and wants to have friend back in the future.
------------------------------Benjamin Sanchez, RPTPiano Technician / Artisan(256) 947-9999www.professional-piano-services.com------------------------------
David Weiss replied this in a different thread:"I think we could do a better job answering this question if we knew what you meant by the client gives you the creeps. Could you be more specific?It's not very hard to gently dismiss a client when you have a reason. I have done so for various reasons such as cigarette smoke in the house, grousing about my fee, etc.I'm not sure why you are bringing up the possibility of being sued? Why would somebody sue you for not taking them on as a client."
I understand the reservation about being sued is mostly due to how suit-happy our culture is. And if someone is already… off… there's always that possibility I guess. I'll have to ask my friend but I think that's why.
Tom,Good reply and the best of the bunch. I carry the obit. in one of my many tuning cases, of a member of my local chapter who passed last year. He tuned for 60 years and a few weeks before he closed his piano store, that was only open for ten years, I bought a new Schimmel grand from him because I trusted him. It took my crew and myself seven months to restore the 1739 Jacob Schock house and be able to move in. He stored my new piano for me, for free, until I called him so it could be delivered. I had sold my Yamaha grand to a client because I couldn't have a Japanese piano in an historic German house. Anyway, at our chapter meeting and dinners, he used to say, "Sometimes when you can't stand the piano or the owner you just have to run away."I've been tuning 47 years and being mostly a country tuner I have told folks, "Sorry, there are so many things wrong with this piano I won't take your money. But I will recommend a disposal service that will junk it for you or I'll help you get it out of the house so you can load it into your front loader and bury it on the other side of your corn field. No charge" I can still run but not as fast as I did in track back in high school.Since Covid my tuning requests have dropped 80%, with schools, churches and arts centers closed. Only picky folks would sneak me into their homes to tune their nice grand pianos. Lately I've gotten emails and calls from folks who I tuned for on a yearly or 6months basis for years. Now when they see me getting ready to tune for them they say things like, "Oh Bob, the last time you tuned here you had no grey hair and now I see a tiny bit of grey hair showing." I just say, "Oh, the stress of having to wear a mask like I did when I worked in anesthesia and later in the operating rooms and living in surgical masks working double shifts 3-11 and 11-7, years ago, and now wearing a mask everyday for at least four hours or more turned a few spots on my brown hair grey." Of course gettin' old is the real reason.I have a chorale rehearsal this afternoon and one tomorrow night. Both require that you have had both your Covid shots and hopefully a booster and we have to sing in black singers masks that the two chorales provide. I guess the black color goes with our tux's or the ladies black dress's. I even have to wear a mask in the gym but only carry one outside when my current wife, of 51 years, and I do our twice daily three mile fast walks.Great fun this pie-ano tunin hobby.Bob Highfield- firstname.lastname@example.org
------------------------------Robert HighfieldLancaster PA------------------------------