I will mention there is a large screw which connects the stretcher to the rim, (which I recall being somewhat hard to find) and took only a bit of tightening to resolve a difficult, persistent buzzing complaint. I couldn't hear it, truth be told, but the owner (a music professor) certainly did, and his ear guided me to the spot. Very happy overall with his Hailun, I will add!
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Brian Mott
Madison WI
608-246-0506 USA
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Original Message:
Sent: 02-13-2020 13:53
From: Ron Bergeron
Subject: Hailun "buzz"
I have been completely impressed by Hailun's response to my customer's needs. Nicely done!
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Ron Bergeron, RPT
Austin, Texas
Original Message:
Sent: 02-13-2020 13:38
From: Phil Bondi
Subject: Hailun "buzz"
I will "amen' Hailun's continued support of the PTG.
Original Message------
Hello Ron,
This is Joanna Ruiz with Hailun USA. I had a nice chat with the customer and we are doing everything we can do to have the issue resolved.
We respond to all claims within 24 hours and try to have all resolved in a timely manner. :-)
If anyone ever needs anything you can always call, text, or email. We support he PTG organization 110% and are always here to help.
(509) 946-8078
joanna.ruiz@vienna-pianos.com
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Joanna Ruiz
Office Manager
Vienna International
Richland WA
312-608-8688
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