Pianotech

  • 1.  Johannes Seiler GS-247 Warranty

    Registered Piano Technician
    Posted 10-19-2021 16:20

    I've had no luck with getting a 2018 Johannes Seiler GS-247 replaced under warranty. I sent photos of the lose tuning pins and and I spoke with a few folks at Seiler about the issue back in March of 2021 but am unable to resolve the issue with them. Any suggestions would be helpful.

     

    John Minor

    Champaign IL



  • 2.  RE: Johannes Seiler GS-247 Warranty

    Registered Piano Technician
    Posted 10-19-2021 16:41
    How many loose pins? Are they in a pattern suggesting a cracked block, or does it seem to be a drilling/torque issue? In other words, do you think slightly oversized tuning pins could resolve the issue?
    Does the language of the warranty suggest that the dealer or distributor might be responsible, or able to negotiate with Seiler for replacement or warranty repair work?
    Good luck!

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    Patrick Draine
    Billerica MA
    978-663-9690
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    Original Message


  • 3.  RE: Johannes Seiler GS-247 Warranty

    Registered Piano Technician
    Posted 10-19-2021 16:53
    I ended up calling Samick one more time and got through and they're agreed to send a replacement under warranty!!

    Pins were grouped around a plate bolt.

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    John Minor
    The Piano Shop Inc
    Champaign IL
    thepianoshopcu@gmail.com
    www.thepianoshopcu.com
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    Original Message


  • 4.  RE: Johannes Seiler GS-247 Warranty

    Registered Piano Technician
    Posted 10-19-2021 17:13
    Hi John, I wondered whether you had that issue - it seems to show up here and there on random makes, and seems possibly related to the use of a lubricant on the plate screw.  I had a piakk no I with several screws with tuning pins grouped around them with this problem.   I think that if there wasn't warranty support CA glue might overcome the problem, but that shouldn't be a warranty solution, in my mind.

    Regards,

    Bill

    Bill Shull, RPT, M.Mus.
    www.shullpiano.com
    www.periodpiano.org
    909 796-4226

    Sent from my iPhone



    Original Message