CAUT

  • 1.  Bechstein Factory Technical Contact?

    Registered Piano Technician
    Posted 08-02-2024 20:43

    Hi Everyone,

     

    I've been taking care of a wonderful Bechstein EN (concert grand) in a performance situation for several years now. I'm going to be rebuilding it soon, and want to connect with someone at Bechstein about a few things. I've tried emailing their "service" email, and gotten no reply. Anyone have a good factory contact? Thanks!

     

    Teri

    Email:  teri22ns@att.net

    Cell:  310-702-2389



  • 2.  RE: Bechstein Factory Technical Contact?

    Registered Piano Technician
    Posted 08-03-2024 00:16

    I hope I am not divulging a confidential source, but try this:

    Torbin Garlin
     


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    Blaine Hebert RPT
    Duarte CA
    (626) 390-0512
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  • 3.  RE: Bechstein Factory Technical Contact?

    Posted 08-03-2024 00:37
    Hi, Blaine,

    You just beat me to it!

    Torbin is great! He was quite giving of his time at the convention, which was most welcome. His voicing and concert prep classes were well worth the trip.

    Teri - I have a several Bechsteins in need of various kinds of help. My specific question to Torbin about that had to do with warranty care. He said that major repairs are being sent to Faust-Harrison. Obviously, YMMV. Mine was a specific situation.

    Kind regards.

    Horace






      Original Message




  • 4.  RE: Bechstein Factory Technical Contact?

    Registered Piano Technician
    Posted 08-03-2024 09:10
    Conact Victor Soto in Dallas. He's a Bechstein specialist.






  • 5.  RE: Bechstein Factory Technical Contact?

    Registered Piano Technician
    Posted 08-03-2024 14:12

    Thanks very much guys! It's great to have your suggested contacts!

     

    Teri

     






  • 6.  RE: Bechstein Factory Technical Contact?

    Registered Piano Technician
    Posted 08-04-2024 20:36

    You may also want to contact Pricilla Rappaport in TX.  She trained in the Bechstein factory.



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    Parker Leigh RPT
    Winchester VA
    (540) 722-3865
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  • 7.  RE: Bechstein Factory Technical Contact?

    Registered Piano Technician
    Posted 12-08-2024 21:16

    We have a customer with a 1984 Bechstein EN who wants it restrung and I remember recently someone posting that they ordered a set of pre-tied strings for that model from the factory. Anyone know about that? Of course we are quite capable of tying a set of strings but might be more efficient to order them ready to install in the customer's home. Also, how about ordering replacement agraffes? I know they have a newer agraffe design but wonder if they are superior the original ones. The factory suggested we just order bass strings from Heller-Bass....anyone price those recently?

    Thanks!



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    John Minor
    The Piano Shop Inc
    Champaign IL
    thepianoshopcu@gmail.com
    www.thepianoshopcu.com
    ------------------------------



  • 8.  RE: Bechstein Factory Technical Contact?

    Registered Piano Technician
    Posted 12-08-2024 22:44

    Hi John,

     

    I recently restrung a Bechstein EN (9') #174222 for one of my favorite customers... in his home. He has what amounts to a small private jazz club on the bottom level! I'm happy to say he is over the moon with the results, and so are all the wonderful musicians who do events in this performance space (easy to be a hero when you start with a great instrument). I will say I'm going straight to hell for replacing all the green underfelt, etc. with red felt. This was my customer's request and it looks gorgeous!

     

    What worked well for me was to make up a certain number of plain wire sizes in my shop, and install them on a day, then repeat until all the plain wire was done. I used a jig I got from Supply 88 (Hitch Pin Loop Maker). This jig helped me do a much neater job, and gave me hope that someday I would finish making all those loops, LOL!

     

    I got the bass strings from Heller Bass, and was very pleased with both their strings and their service. Gregor Heller communicates well, their prices are reasonable and they will get the strings to you at least as fast as other string makers. They did ask me for the A and B measurements for every one of the bass strings (17 bass) as apparently every EN is somewhat "individual".

     

    Not sure about the EN you're dealing with, but this one I worked on did not require a new pinblock. Not so easy, however, as the "open pinblock" areas were actually covered by thin brass plates. I had never dealt with this before. The old tuning pins were tight and came out hot, so I chose to only go up from 6.9mm to 7.0mm. But I did use a hand held metal reamer on every tuning pin hole to make sure the new pins would "fit" through the brass. This worked great. I did not replace the agraffes on this piano, as the piano was young enough there were no issues related to them. I did replace all the action parts (Renner), and used hammers made by Bechstein. Very pleased with them, although some modification was required in the treble.

     

    John, please don't hesitate to get in touch privately for more specific info.  Thanks to members of this list for contact info for Torbin Garlin (concert tech. for Bechstein). Through him I was able to get in touch with two great technical contacts at the Bechstein factory!

     

    Teri

    Email:  teri22ns@att.net

    Cell:  310-702-2389

     

     






  • 9.  RE: Bechstein Factory Technical Contact?

    Registered Piano Technician
    Posted 12-09-2024 10:24

    Terri,

    Many thanks for that information, Terri. It has been a minute, no? We also replaced the hammers on this with hammers directly from the factory and the owner( piano faculty) was ecstatic. We've also had excellent success using Hellerbass strings as well. 

    This is a VERY fussy guy, but really appreciates the smallest of details. May reach out to you directly. My partner likely has some of the green Bechstein stringing felt from a previous job MANY years ago.....nothing is thrown away here!!

    Best,



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    John Minor
    The Piano Shop Inc
    Champaign IL
    thepianoshopcu@gmail.com
    www.thepianoshopcu.com
    ------------------------------



  • 10.  RE: Bechstein Factory Technical Contact?

    Registered Piano Technician
    Posted 12-09-2024 02:12

    My dealer had a recent Bechstein grand that needed new strings.  I made a jig to twist all the individual loops, but even with great care they did not all turn out exacly the same and the different loops resulted in different turns on the tuning pins.  If I had to do this again I would definately consider ordering a pre looped set of strings.



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    Blaine Hebert RPT
    Duarte CA
    (626) 390-0512
    ------------------------------