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Yamaha C3 Conservatory Jack return felt noise

  • 1.  Yamaha C3 Conservatory Jack return felt noise

    Member
    Posted 08-21-2026 13:01

     I service and maintain a Yamaha C3 Conservatory Grand that is in a small Chapel. It is in excellent condition thanks to a full Dampp Chaser system and Dawson String cover and as soon as our long hot humid summer lets up I will be doing some detailed action regulation to even out the feel of the action,rep spring strength, blow, letoff, drop backcheck height. In any event there is an annoying noise when the jacks hit the jack stop felt on every note. The previous owner was a teacher who probably subjected the piano to lots of different players and never had the time or money needed for regulation adjustments. I know that I can try needling the felts or turning the screw slightly but I rather do a better more lasting job. So my question is what is the best way to estimate the job and should I get new felts from Yamaha ? I never had much luck with fabric softener . If you listen closely to any grand action you will hear this sound that is due to felt compaction over time 



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    James Kelly
    Owner- Fur Elise Piano Service
    Pawleys Island SC
    (843) 325-4357
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  • 2.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-21-2026 15:33
    James

    Before replacing the felts, try voicing or turning them a little and see if that solves the problem. There might be another reason you're hearing that noise. I'm not sure what that could be, but I would try something other than replacing first. 

    Wim





  • 3.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-22-2026 05:44

    I recently had very good results using my chopstick voicing tool to reach down and give several pokes into the tops of each jack punching. They expanded readily but immediately compressed back to their original thickness, so no adjustment of the jack position was necessary. The noise however was much reduced. These were Renner parts - Yamaha felt may behave differently.



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    Mark Dierauf RPT
    Concord NH
    (603) 225-4652
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  • 4.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-22-2026 07:48

    I seem to recall David Anderson recommending just a slight tweak (turn) in the button to alleviate this issue. 

    Peter Grey Piano Doctor 



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    Peter Grey
    Stratham NH
    (603) 686-2395
    pianodoctor57@gmail.com
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  • 5.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-22-2026 08:05

    I also remember David Andersen making the suggestion that Peter mentioned. I expect that the more off-center the landing of the jack regulating button punching is relative to the spoon, the more effective this approach would be.



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    Alan Eder, RPT
    Herb Alpert School of Music
    California Institute of the Arts
    Valencia, CA
    661.904.6483
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  • 6.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-22-2026 13:27
    It’s easy enough to replace the felt on one whippen. If the noise goes away ( and it probably will), you’ll know what needs to be done. Sometimes replacing the capstan felt as well can further reduce action noise.
    Sent from my iPhone




  • 7.  RE: Yamaha C3 Conservatory Jack return felt noise

    Member
    Posted 08-22-2026 15:02

    Thanks for additional info to think about . I was at conference class that David Anderson taught and he said a small turn of the adjustment screw will reduce or eliminate the noise. When I see the piano next week I will bring my chopstick voicer and try it as well. I will also look at the capstan felt . Replacing the felt would be my last resort although I may try it on some samples 



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    James Kelly
    Owner- Fur Elise Piano Service
    Pawleys Island SC
    (843) 325-4357
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  • 8.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-22-2026 15:21
    James

    By capstan felt, you mean the wippen heal cushion felt. Do the same thing with that felt as the jack return felt. I use a brass brush to clean it off and then do side voicing on the felt. I do this quite often on Baldwin wippen heals. 

    Wim





  • 9.  RE: Yamaha C3 Conservatory Jack return felt noise

    Member
    Posted 08-23-2026 13:15

    yes thats what i meant . I think any sound in actions with metal rails gets amplified in the action and can be further amplified by the room acoustics. Of course we as technicians are wired differently and hear things the pianist or listeners may not



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    James Kelly
    Owner- Fur Elise Piano Service
    Pawleys Island SC
    (843) 325-4357
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  • 10.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-23-2026 13:51
    James

    Your last sentence brings me to another subject. Has the customer, which in this case is the venue, said anything about the action noise, or is this just your observation? If no one has ever complained about the noise in the action, perhaps it's best to leave well enough alone. It's one thing to regualte the action , but to purposefully try to eliminate a nosie that none notices, that might be asking for trouble. Not to mention that you're charging for work that isn't necessary. 

    Wim





  • 11.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-23-2026 13:31

    For resuscitation of the wipoen heel/capstan cloth, you may want to consider first treating it with either VS Profelt or isopropyl alcohol and water (thanks for that tip, Don Mannino!) followed by brushing and/or needling.

    And since you seem to be on the hunt for sources of noise beyond the jack regulating button punching, if the keys are at all chucking/pulley, that must be addressed.

    Alan



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    Alan Eder, RPT
    Herb Alpert School of Music
    California Institute of the Arts
    Valencia, CA
    661.904.6483
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  • 12.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-24-2026 10:20

    When you use alcohol or,especially, VR Pro, how do you contain the uncontrolled expansion of the felt? Do you have to re-regulate the action?

    I usually use a brass brush to scuff off the break up the compacted felt. Often, as Wim pointed out, there is a lot of nose from the key slap due to the  bottom hole of the key at the balance pin being too big. The key doesn't necessarily be pulley.

    Stewart



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    Stewart Freedman, RPT
    Freedman Piano Service
    Akron, OH
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  • 13.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-24-2026 14:24

    Stewart,

    Thanks for your comments!

    Although I do leave balance holes tighter than many others do, this was more for extending the life of the hole through heavy usage (without, of course, compromising repetition). It had not occurred to me that a tighter hole might be quieter than a loser one, provided that it is not so loose as to be "pulley." Would be interested to learn how you ascertained that.

    With regard to the swelling of the wip heel action cloth when Profelt is used, since this is part of the preparatory work, prior to regulation, it usually saves some turning up of the capstans. Sometimes, yes, it may necessitate turning them down after Profelt. And no, I do not have a protocol for governing to what extent the cloth swells up. That would be nice to do, however!

    Best,

    Alan



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    Alan Eder, RPT
    Herb Alpert School of Music
    California Institute of the Arts
    Valencia, CA
    661.904.6483
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  • 14.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-24-2026 15:45

    As taught by Yamaha, lift the front of the key and inch or so and, with a very light amount of pressure, the key should "float" down the key pin. Somewhere between "sticky" and "dead drop". Easier to demonstrate than describe, but I think you get the idea. The key pin needs to be clean and lubricated.



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    Stewart Freedman, RPT
    Freedman Piano Service
    Akron, OH
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  • 15.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-24-2026 16:46

    With the key pin cleaned and lubricated, I lift the front of the key about two mm (it is not going to be any higher than that in actual usage, even with vigorous playing, due to the key upstop rail). I look, ideally, for a fall at the speed of "dampened cuing", for those who have turntables for playing vinyl. Lifting it an inch or so would result in a much looser fit. Makes me wonder even more about the relationship between noise and the degree of easing in non-pulley keys.



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    Alan Eder, RPT
    Herb Alpert School of Music
    California Institute of the Arts
    Valencia, CA
    661.904.6483
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  • 16.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-24-2026 18:48

    Right. I guess a couple mm sounds right. And that's the process and type of float. Now remind me, what's a turntable? (<;



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    Stewart Freedman, RPT
    Freedman Piano Service
    Akron, OH
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  • 17.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-25-2026 20:05

    James, 

    If you are dealing with 'chucking' keys, you need to size the bottom hole. There are different ways to do this: glue sizing, is one way. When I re-bush keys, I size the hole by steaming it using a damp cloth laying across a group of keys and hitting it with an iron. It doesn't take much steam to close the hole. Then I use an appropriate sized reamer to open the hole back up. I bought a few reamers for this purpose; for example, for a .147 key pin, use a .1475 reamer. Our local machinist supply store has these but I'm sure they would be easy to source. For what it's worth…

    I hope you post what worked and how you solved the issue. 

    Good luck,

    Stewart 



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    Stewart Freedman, RPT
    Freedman Piano Service
    Akron, OH
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  • 18.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-25-2026 11:07
    How do you find room to get a brass brush onto the felt surface?

    Bob Anderson
    Tucson,AZ





  • 19.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-25-2026 11:08
    Bob

    The stack comes off and turned upside down.





  • 20.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-26-2026 09:10
    I thought Stewart was talking about jack noise on return and brushing the jack stop felts.

    Bob Anderson
    Tucson, AZ





  • 21.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-26-2026 10:20
    That was his original question. It morphed into all noises in the action.
    Sent from my iPhone




  • 22.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-25-2026 19:50

    Bob,

    I just found this video by Fred Sturm. Very informative and he demonstrates brushing knuckles and wippen rest felts. It's under PTG Academy if the link doesn't work.

    https://my.ptg.org/HigherLogic/System/DownloadDocumentFile.ashx?DocumentFileKey=541d3e4a-dc35-f000-9197-177516d480cc&forceDialog=0



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    Stewart Freedman, RPT
    Freedman Piano Service
    Akron, OH
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  • 23.  RE: Yamaha C3 Conservatory Jack return felt noise

    Member
    Posted 08-26-2026 14:20

    That is a great video Thanks for sharing it



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    James Kelly
    Owner- Fur Elise Piano Service
    Pawleys Island SC
    (843) 325-4357
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  • 24.  RE: Yamaha C3 Conservatory Jack return felt noise

    Registered Piano Technician
    Posted 08-27-2026 12:52

    Lots of different responses to different questions, it appears.  My two cents:

    Hard knuckle noise is best addressed (other than replacing) by needling the leather with a three-needle voicing tool.  I don't find brushing them lasts long enough but can be useful to remove old graphite if it was put there by mistake (use powdered teflon, not graphite).

    Jack return noise is often made by the jack regulation button hitting the jack spoon or the jack tender hitting the let-off button.  Needling or replacing is the best course but be aware that either can change the regulation.  

    Key chucking, rattles or clicks can have a variety of sources including pulley keys, worn key bushings, loose key end felt, loose damper wire in the back of the key, loose backcheck on the wire, loose pinning or loose hammer hammers heads, not to mention a loose screw--which we all have from time to time.  



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    David Love RPT
    www.davidlovepianos.com
    davidlovepianos@comcast.net
    415 407 8320
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