Dale had as a profound effect on my life as Ed Sutton has.
Dale worked with me at the GAR 37 class at St. Louis several years ago.
Since that day, I felt his presence on my shoulder looking over every
appointment. Each time I thought maybe I could bypass that trouble
union, that repair I could overlook, that easy fix over a better way...
Dale stood there. I knew I could not look him in the eye at the next
convention if I did not take the ethical high ground.
A week ago I called him and told him how he has been with me for years.
Now I'm glad I didn't wait.
A lesson he shared with me on the phone was that sometimes we receive
rewards measured beyond a personal check. They are emotional rewards for
impacting a customer in a way we didn't anticipate. Dale said, "That's
what I call elegant payment." As graciously as ever, he said that was
not his original idea... but in this business, what do you call
original? We are all products of our mentors.
Thank you Elizabeth for holding my phone call long enough for Dale to
come to the phone. His last words to me were, "I really appreciate your
phone call."
Perhaps his last words to me was an eternal message to us all: Pick up
the phone and make that call.
Blessing and peace to Elizabeth and family,
John Parham
Original Message------
With a profound sense of loss, I am very sad to report that my good friend, mentor, and general co-conspirator in piano “crime”, Dale Probst passed away earlier this morning. He fought a very brave battle with cancer for more than two and a half years. He had many friends in the piano industry and PTG was very much his extended family. When I have more details regarding his final arrangements I will share them.
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Norman Cantrell
Piano Clinic
Lawton OK
580-355-5003
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