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Dampp Chaser question

  • 1.  Dampp Chaser question

    Registered Piano Technician
    Posted 01-10-2017 13:04

    I install several Dampp Chaser systems a year. I also maintain a number of pianos with Dampp Chasers for customers I have inherited. Only about half of the owners of these systems actually use the special Dampp Chaser Pad Treatment added to the water. Yet either way, when it comes time for me to replace the pads I notice almost no difference. With or without the treatment the pads a crusty. So, what, exactly is this treatment accomplishing? Could it be that what I'm experiencing is typical for Southern California, and that other parts of the country/world have different results? Is mold ever a problem? Just curious what others are experiencing. 

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    Geoff Sykes, RPT
    Los Angeles CA
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  • 2.  RE: Dampp Chaser question

    Posted 01-10-2017 13:14
    I have exactly the same experience here in NW WI. Nevertheless I continue to recommend using the solution. It cant hurt.

    Sent from my iPhone




  • 3.  RE: Dampp Chaser question

    Member
    Posted 01-10-2017 15:16

    I believe the reasons for using the pad treatment are on the bottle as well as on the web site. Something to do with the electrolyte balance in the water and in making sure the sensor and the smart heater bar work properly. There is also a benefit from the treatment in preventing mold and bacteria growth. I would not judge the condition of the pads based on use/non used of pad treatment. Water chemistry varies and crud can be caused by high iron etc. Distilled water is recommended and desirable over tap water . I seem to find the worst fossilized pads in systems that have been neglected or where they use tap or well water.

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    James Kelly
    Pawleys Island SC
    843-325-4357



  • 4.  RE: Dampp Chaser question

    Posted 01-10-2017 15:10

    The DC Pad Treatment is strictly an algacide. It is strictly designed to prevent the growth of biologicals in what is essentially standing or stagnant water. It will not remove minerals from the water, so don't expect to see pads being less crusty with regular use. The Pad Treatment is specifically designed to be safe for the wood and metal parts of the piano and for the people using it.

    Please, all who install and service our products, vigorously encourage your clients to NEVER use any other additive in their Piano Life Saver System than our Pad Treatment. You should see the pictures of what happens when someone goes to HomeDepot to save $1.34.

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    Charles Rempel
    Sales & Marketing Director
    Dampp-Chaser Corp.
    HENDERSONVILLE NC
    828-692-8271



  • 5.  RE: Dampp Chaser question

    Registered Piano Technician
    Posted 01-10-2017 20:41

    Thanks for the reply, Charles.

    The DC Pad Treatment is strictly an algacide.

    This is exactly the kind of useful and informative feedback I was hoping for. 

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    Geoff Sykes, RPT
    Los Angeles CA



  • 6.  RE: Dampp Chaser question

    Registered Piano Technician
    Posted 01-11-2017 10:02

    You should see the pictures of what happens when someone goes to HomeDepot to save $1.34.

    Yes, I'd like to see that, are you able to post some pictures of what you're talking about?  Excellent question and reply, I've never had a good answer to the question, "Why do I need to use pad treatment?"  I'm a firm believer in following manufacturer recommendations thinking they probably know best and used the pad treatment, 'just because'.  Now, if I can just get them to fill it up . . .

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    Jim Fariss, RPT
    Black Forest Piano
    Black Forest, Colorado
    (719) 425-8845



  • 7.  RE: Dampp Chaser question

    Posted 01-11-2017 07:09

    If you can get your clients to use distilled water regularly, there won't be any more mineral buildup on the Smart Bar.  In that case it's especially important to use pad treatment faithfully; otherwise the low water sensor doesn't always work, according to Dampp-Chaser.  I've noticed that softened water seems to have about the same results as distilled.

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    Kent Burnside, RPT
    Franklin TN
    615.430.0653



  • 8.  RE: Dampp Chaser question

    Posted 01-11-2017 10:56

    Mineral build up will be virtually eliminated with the use of distilled water. Kent is correct that if distilled is exclusively used, the Pad Treatment becomes even more important since true distilled water is an excellent insulator/nonconductor of electricity. I have personally seen situations where the LWS does not work because fo that. As I mentioned, the PT does not magically remove minerals from water, it is strictly an algaecide, but it will add enough "impurities" to distilled water to enable it to conduct the tiny amount of low voltage of electricity that the LWS needs to function.

    Where I will respectfully disagree a bit with Kent is in the recommendation of softened water. The process of softening the water replaces elements such as calcium and magnesium with sodium (generally). This will also eventually end up on the pads. Reverse Osmosis is a alternate way to remove minerals and other things from you water and it does not add anything in the place of what it removes, meaning RO water would be preferable to softened water in a DC System.

    I won't post pics of what can happen to pianos when commercially available humidifier treatments are used in place of our PT. Many, if not most, of those treatments, often called descalers, contain acids which are intended to dissolve scale that builds up in the humidifiers. When that is put into our System, the acid becomes airborne in the evaporation process and attacks the metal bits, especially the strings. If you ever see a grand piano with a DC in it that show extreme rust around the nose bolt holes in the soundboard, that's what is happening.

    Additionally, when piano owners occasionally put Clorox or something similar in the water, they are inadvertently creating chlorine gas. Not good, to say the least.

    Our Pad Treatment is safe for the piano since it uses the same chemical that is used in contact lens solution as a preservative. If you can put it in your eyes, I think we can safely say that it is safe for your piano. It will greatly reduce the tendency for the watering tube to get mildewy and for the inside of the tank to get slimy and nasty, which is what will happen if nothing is put into the water.

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    Charles Rempel
    Sales & Marketing Director
    Dampp-Chaser Corp.
    HENDERSONVILLE NC
    828-692-8271



  • 9.  RE: Dampp Chaser question

    Registered Piano Technician
    Posted 01-11-2017 12:26
    I've had success with the reverse osmosis water that can be bought from units outside grocery stores. It's cheaper than distilled water and seems pure enough for Dampp-Chaser use. You can get 5 gallons for $1 or so. Has anyone else tried that option? And the pad treatment should be used. It can last quite awhile.

    Richard West







  • 10.  RE: Dampp Chaser question

    Registered Piano Technician
    Posted 01-11-2017 12:43

    Richard,

    I've been recommending RO water or distilled.  I prefer RO.  RO is cheaper and from what I've been seeing in some cases, cleaner.  It shouldn't be cleaner, but the pads seem to stay more supple. 

    I use a CPAP machine which is supposed to use only distilled water, but I use RO in it.  Long term CPAP users are reporting no adverse affects to themselves or the machines.  But then again in this instance who knows if I'm slowly killing myself?  Time will tell I guess.

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    Tim Coates
    Sioux Falls SD



  • 11.  RE: Dampp Chaser question

    Registered Piano Technician
    Posted 01-11-2017 13:01

    Thank you to Charles for being a voice of authority! 

    I've been encouraging all my clients who own DC humidifiers to use distilled water. The pads can go a couple of years and stay supple, and the system stays clean as a whistle. You just have to make sure to add some tap water the first time to get enough minerals in the water to close the low water light circuit. Otherwise someone might overflow the tank. However, you only have to add the tap water once. I haven't seen a humidifier lose its conductivity with distilled water if some tap water was used during the first fill. 

    I have not seen any problem with algae build up with the use of distilled water. 

    In my own system, I never use the treatment - just distilled water and I don't have any algae build up. For my clients who like to use the treatment I encourage them to use just a tiny amount - like 1/4 cap full. One thing to keep in mind, is that the treatment doesn't go anywhere so it accumulates in the tank, and it can get pretty concentrated if the client goes a couple of years (or more) without cleaning the whole thing out. 

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    Ryan Sowers
    Olympia WA
    360-705-4160



  • 12.  RE: Dampp Chaser question

    Posted 01-11-2017 14:32

    Glad to help. A couple of additional comments:

    In a case like yours Ryan, it would be possible to rarely if ever use the PT because you actually understand how it works and I'm sure that you are diligent about maintaining the System. Many piano owners are much less dutiful and certainly much less knowledgeable. More pianos don't get tuned or serviced regularly than do. PT will certainly keep a science project from emerging from the bowels of the piano that is not as well cared for as would be ideal.

    Certainly, a good percentage of any mineral, algaecide or other contaminant that is in the tank will remain there indefinitely. The concentration of active ingredient in the PT is quite low and even if it does become much more highly concentrated, it is not harmful.

    I'm with Thomas from the standpoint of many piano owners not being able to handle too much information. Part of the design intent is to provide the end user with a product that will look after their piano with the absolute minimum of effort, involvement and thought from them. Plug it in. Add water and PT. Done. If we start to add in extra instructional parameters, the chances of a good result decrease. One simple, unchanging set of instructions is hard enough for many to follow. Keep in mind that if their technician is the diligent type, when a thorough full service is done to the System, meaning new tank liner, clean sleeve and pads, as well as scrubbing the Humidifier heater bar, all the PT disappears. Let's keep the instructions simple and consistent. This will yield the best overall result.

    BTW, we will shortly be introducing a new method of mounting the Humidifier tank to grands that will allow you to remove the tank for cleaning and servicing in under 5 seconds with no tools. Nothing needs to be disconnected. :-)

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    Charles Rempel
    Sales & Marketing Director
    Dampp-Chaser Corp.
    HENDERSONVILLE NC
    828-692-8271



  • 13.  RE: Dampp Chaser question

    Posted 01-12-2017 07:38
    Thanks, Charles, for clarifying the point regarding softened water.  I reached that conclusion based on a particular client's experience: She uses soft water right out of the tap (along with pad treatment), and her pads and Smart Bar stay as clean as if she were using distilled.  But based on your comments I'll recommend that she switch to the latter.

    Regarding another poster's hesitation to give the client too much information when installing the system, I have to respectfully suggest that this is in fact the ideal time to provide all of the necessary facts.  The piano owner has just spent hundreds of dollars to protect their investment in an instrument which cost them thousands; moreover, Dampp-Chaser helpfully spells out all the steps needed to maintain the system on the flip side of the warranty document.  IMO the client should understand how the system works and what he or she needs to do to obtain maximum utility from it.

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    Kent Burnside, RPT
    Franklin TN
    615.430.0653
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  • 14.  RE: Dampp Chaser question

    Registered Piano Technician
    Posted 01-12-2017 11:39
    The reason I posted this question was based on usual manufacturers recommendations. Too often, many products present recommendations in order to sell more product, not necessarily to help maintain the original product. The way the Dampp Chaser recommendations are written in regards to the use of the pad treatment comes off like this to me. Now that I know what the pad treatment is actually accomplishing, and why it may be important to the life of the system, I am absolutely going to recommend its use, whereas before I was more than likely to just blow it off as sales hype. Handing the bottle to the customer and telling them they should use it is not the same as explaining to the customer what the product does and why they should be using it. I didn't have the knowledge to do that before. Now I do. 

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    Geoff Sykes, RPT
    Los Angeles CA
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  • 15.  RE: Dampp Chaser question

    Posted 01-11-2017 13:22
    To me, the most important thing is that the customer keeps the Lifesaver system plugged in. The second most important thing is that the humidifier gets watered when necessary. The third most important thing is that the pads get changed when needed. 
       That's often all that my customers can handle when they first get the system. I don't even tell the customer about Pad Treatment until the next visit .  (And that's only for the two-thirds of customers that have some black mold growing on their pads.) That's when they can handle more information.
       Although most of my customers use tap water, the humidifier pads on my piano don't work unless I use softened water (or distilled).