Pianotech

Our shop has used Mapes for decades with very good results but in the past month we ordered a single Steinway replacement bass string and our credit card was charged but we never received the string. After waiting several weeks I called  and they said the'd resend it and it finally arrived after another week. We also had serious problems with a full set of Steinway B strings were the wraps on the bottom 6 single strings at tension were 1.5" from the agraffes. We heard second hand that Mapes lost some long-time employees so just asking if anyone is experiencing similar issues with them? We understand there are very mixed opinions of Mapes so spare us the "Mapes shaming".😬