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negative bearing in brand new 7' piano

  • 1.  negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 22 days ago

    Interesting situation here..

    Subject piano: High quality expensive European piano 

    Findings:

    As customer's technician I inspected the piano throroughly at first local service appointment (customer gets grumpy if tuning interval is longer than 6 weeks).  Piano doesn't sound bad and has an apparent high build quality although I didn't think it sounded all that great for the price. I checked bearing using a Lowell bearing gage and found negative bearing of 2-10 units in the top two sections and little  bearing in the tenor. To verify the situation I removed 2 bridge pins and confirmed that the string was flying visibly above the bridge with no contact and the ability to slide material under the string on the bridge with no friction or drag whatsoever. 

    I then contacted the dealer who arranged for factory technician to visit. Said factory technician used factory setup jigs and referred to notes taken during manufacture and pronounced the piano to be "normal" with no deviation from factory setup. The dealer than contacted me saying that the matter was considered closed. 

    Personally, as a rebuilder with soundboard replacement experience plus having visited several piano factories, I don't believe that a piano that is substantially higher priced than a S&S B should have negative bearing at any point regardless of design or assembly philosophy. (Maybe minimal or zero in the low tenor or bass--maybe. But certainly not in the top two treble sections.) The dealer is well meaning but has no direct understanding of the topic--having never repaired a piano, replaced a soundboard or carved a bridge, so he has to accept authority and the authority he accepts is the expensive factory technicians over someone who could be perceived as a backwoods tuner. He sent a technician to the factory but that technician while competent for general service has no background in major rebuilding or other factory visits so is pretty much in awe of this particular manufacturer and dubious that they could do anything wrong. 

    So, I'd be glad for any feedback on this topic. 



    ------------------------------
    Keith Akins RPT
    Menominee MI
    (715) 775-0022
    ------------------------------


  • 2.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 21 days ago
    Keith,

    I would say, it's up to the customer to decide if they want to return the piano to get their money back, or wait for a replacement. That would put a fire under the dealer. At this point they just want to say everything's fine and hope it goes away. Maybe the customer's OK with the piano, even though we know it's not right.

    Good luck with this situation!





  • 3.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 21 days ago

    Dealer should have sent it back in  the first place.



    ------------------------------
    Parker Leigh RPT
    Winchester VA
    (540) 722-3865
    ------------------------------



  • 4.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 20 days ago

    I wanted to add that I'm primarily interested in response about the technical/engineering aspect. Comments along the line of, "Yeah, that shouldn't be a problem because..." or, "No, that's inherently problematic because of XYZ"... or, "Here's what I've observed in situations with minimal bearing", etc. 

    I'm not so interested in the customer/dealer relations dynamics although I appreciate the comments so far and welcome further thoughts in that area, as well. But personally as an experienced rebuilder/remanufacturer/re-designer (whatever designation you want to use), everything in my background says, "This is inherently bad piano design or process execution".  So, I'd like to keep the focus on that aspect. 

    (I'd also like to add that I was not able to be present when the factory technician made his visit.)



    ------------------------------
    Keith Akins RPT
    Menominee MI
    (715) 775-0022
    ------------------------------



  • 5.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 20 days ago

    Was this a remote purchase or was it chosen by your client after playing it in the store? I've had instances where I thought the piano was a poor choice but the customer loved it. 



    ------------------------------
    Larry Messerly, RPT
    Bringing Harmony to Homes
    www.lacrossepianotuning.com
    ljmesserly@gmail.com
    928-899-7292
    ------------------------------



  • 6.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 20 days ago

    It seems to me the occasions when I've seen a failure of the glue joint between the bridge body and cap has been the result of negative bearing - the strings were pulling the bridge pins and cap up as the soundboard & bridge body were on a lower plane. Sometimes I see this on Baldwin Hamiltons, and older restrung grands just above the tenor/treble strut.



    ------------------------------
    Patrick Draine RPT
    Billerica MA
    (978) 663-9690
    ------------------------------



  • 7.  RE: negative bearing in brand new 7' piano

    Posted 20 days ago

    Going by little info, but it sounds to me that downbearing (plate height) was not done correctly. The downbearing gauge by itself is incomplete info. You also need to know the crown of the board as well. And it helps to know the boards reaction when unstrung. If there is crown then the rest is fixable. Hope that helps.

    -chris



    ------------------------------
    Chernobieff Piano Restorations
    chrisppff@gmail.com
    Youtube@chernobieffpiano
    865-986-7720 (text only please)
    ------------------------------



  • 8.  RE: negative bearing in brand new 7' piano

    Posted 19 days ago

    It might be interesting to measure bearing on other pianos by this manufacturer.



    ------------------------------
    Ed Sutton
    ed440@me.com
    (980) 254-7413
    ------------------------------



  • 9.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 19 days ago

    Keith

    I'm getting into this a little bit late. I haven't read all of the responses so if I'm being redundant, forgive me.  

    A piano of that age should not have negative bearing. I'm assuming that the humidity levels were somewhat normal. Did you measure crown? Because absolute bearing numbers are only meaningful in their relationship to the amount of crown in the board. If you have a soundboard that has full or adequate crown and you have negative bearing it means that the plate elevation is incorrect though a contributing factor might be the thickness of the pin block, which is difficult to address without replacing it.

    If the board has no crown than there's no way to compensate. Since you took downbearing measurements with a Lowell downbearing gauge,  What are the front and rear bearing measurements?  This would be important to know. 

    Ten units on a Lowell downbearing gauge means almost 2° of negative bearing. That's a lot. 

    For the dealer to call that normal is troubling, to say the least. If I rebuilt a Piano and it came out that way, I'd be redoing it  



    ------------------------------
    David Love RPT
    www.davidlovepianos.com
    davidlovepianos@comcast.net
    415 407 8320
    ------------------------------



  • 10.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 19 days ago

    I have very good reasons for stating that IMO the true situation of the crown/DB relationship cannot be accurately diagnosed with tension up. It must be destrung (not necessarily strings removed) to truly assess. 

    I know many will disagree with this, but experience tells me that there are several factors that can lead to a mis-diagnosis...in fact, possibly the diametrically opposite conclusion. 

    Peter Grey Piano Doctor 



    ------------------------------
    Peter Grey
    Stratham NH
    (603) 686-2395
    pianodoctor57@gmail.com
    ------------------------------



  • 11.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 18 days ago
      |   view attached

    Thanks for the additional technical responses. I have decided to attach a redacted version of the assessment I gave the dealership. Comments in blue are not original but added as clarification. Redacted text appears black. There is also a blue panel over the photo to hinder identification of the make of the piano. 

    Peter, I'd be interested in your "very good reasons" for stating that a proper assessment in this situation could not be made with the tension on the strings. 

    Additional info:

    The piano has a full Dampp Chaser system installed and appropriately sized for the piano.

    Also, the bearing figures I mentioned earlier were just being pulled out of my head but the attachment lists multiple bearing measurements. As people who have used the Lowell gage before will know, there is a limitation of how high up in the treble you can go before the gage becomes useless due to constraints of bridge location in relation to constraining struts of the string-frame. 

    Keep the comments coming...



    ------------------------------
    Keith Akins RPT
    Menominee MI
    (715) 775-0022
    ------------------------------

    Attachment(s)

    pdf
    NegBearingTechReport.pdf   3.44 MB 1 version


  • 12.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 18 days ago

    Further O.P. comment...   There are individual backscale terminations for each note. It seemed to me that bearing could be achieved by reducing the height of these termination pieces. 



    ------------------------------
    Keith Akins RPT
    Menominee MI
    (715) 775-0022
    ------------------------------



  • 13.  RE: negative bearing in brand new 7' piano

    Posted 18 days ago

    Hi Keith:

    The piano is two years old and certainly under warranty.  All that negative distance bearing means the board is not getting properly loaded.  The string method is good for telling you if there is crown, but cannot tell you anything if the board has oil-canned.  A foot long straight edge can be held to the panel between ribs will tell you something meaningful. If you can rock it from the middle and you can see air at the ends, the board is oil-canned, and no longer has structural integrity and cannot have a functional relationship with downbearing.  Grinding down rear aliquots will only make it worse.  

    The board has collapsed and the only proper remedy is replacement by Fazioli. If I were you, I would go back with a straight edge such as i suggest, and a strong light.  If there is crown, with a good light you will be able to see crown - the ends will be resting on the panel and you will see the gap.  If the board is flat, you will not see air anywhere. If the ends are flapping in the breeze and showing air, it is oil-canned, and the board is dead, period, end of story. It is possible there will be positive crown in some areas, flat in others, and negative elsewhere. Take as many crown and distance bearing readings as you can. Get your customer or someone else to take pictures of the bearing readings and your crown evidence.  

    If your second visit confirms what we are talking about, then the piano must go back to the factory to have the board replaced.  Or the piano can be replaced under warranty.  If the piano goes back to Italy, likely the warranty will state that the customer pays shipping charges, which would be many thousands of dollars.  It would be much simpler for the customer to have the piano replaced. 

    As you have deduced, there is a power imbalance between the factory super-expert and you as a dumb old pie-anna tooner,so to speak.  As such, it may serve your customer to have another expert come out to examine the piano - preferably someone who has done soundboard replacement.

    Likely, your customer paid well over $100,000 for his piano.  Which likely means he can afford a lawyer if it comes to that. 

    Your customer needs to understand where he is with the piano, what the dealer's obligations are, and what responsibilities the manufacturer has under warranty.  He needs to make good decisions based on your input and that of another piano tech.    



    ------------------------------
    William Truitt RPT
    Bridgewater NH
    (603) 744-2277
    ------------------------------



  • 14.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 17 days ago

    A quick read and I agree with much of your analysis. However, that this will result in a choked sound I don't agree with. Choking results from excessive DB which doesn't allow the board to move. Not likely in this case.  However, it's easy to mistake a choked sound with an impedance levels that are too low. Both can result in a percussive attack with loss of sustain. But the choked board will lack both power and sustain. The low impedance system will result in  a loud attack with short sustain. 

    i don't agree this can be fixed on site and I sure wouldn't want to be making that promise. 

    Lowering the rear string rests is also not a good solution. It may give you positive rear bearing but front bearing will still be negative. Not desirable. 

    From your description, this is a send back on a warranty claim. 



    ------------------------------
    David Love RPT
    www.davidlovepianos.com
    davidlovepianos@comcast.net
    415 407 8320
    ------------------------------



  • 15.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 17 days ago

    'Only if each and every piece of wood ready to be glued into its final structure is dynamically tested is it possible for there to be close to 100% assurance that there will be consistent performance for each built up assembly (such as a soundboard).'

    Interesting observation.

    To test deflection under load this set-up adds pressure to rib in 5lb increments.

    -------------------------------------------



  • 16.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 17 days ago

    Not entirely true.  And you will have to take several measurements across the scale  

    If you have positive crown and positive bearing you can deduce that the board is experiencing some deflection under load. How much is hard to tell. 

    If you have zero (or near zero) bearing and positive crown you can't tell if there is deflection under load or not. 

    if you have negative bearing and positive crown you can't tell much either. The string plane could be holding up the crown. 

    if you have positive bearing and negative crown you can deduce that the bearing is pressing the crown negative. 

    Note that you can also have positive and negative bearing on the same board, 

    You can also determine the relationship between front and rear bearing in a strung piano if you are using a component DB gauge (Lowell type).

     Measurements with and without tension will tell you more, of course  



    ------------------------------
    David Love RPT
    www.davidlovepianos.com
    davidlovepianos@comcast.net
    415 407 8320
    ------------------------------



  • 17.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 17 days ago

    Thanks for your response, David. Here are my responses and further questions.

    Regarding "choking" perhaps your terminology is more granular than mine. I would understand that a soundboard unstrung would be at a "neutral" position. With excessive bearing it would be near/at/beyond its normal downward excursion (recognizing that in actuality the board doesn't just vibrate up-and-down as a whole). But if there was sufficient bridge pin angle, could it not also be true that the string plane which was above the bridge (if not secured by the bridge pins) when captured by the bridge pins could pull the soundboard up towards the limits of its natural excursion and thereby inhibit vibration in a manner parallel to excessive bearing at the other end of excursion? Based on that understanding, I used the term "choked". 

    I think lowering the aliquot string rests could perhaps bring some sort of improvement. I say this based on two observations: 1) it is evident from looking that if the string were lowered at the hitch (with the aliquot string rest removed) that it would first hit the bridge and then hit the hitch pin = positive front bearing. 2) I didn't report the front/back bearing components, but the Lowell gage confirms that there is positive front bearing and greater negative back bearing. i.e. the string coming from the capo travels uphill to the front bridge pin and then even more radically goes uphill to the aliquot string rest. So, lowering the backscale would result in net positive bearing simply by bringing the back component down to zero bearing. 

    Again I appreciate people's engagement on this topic.



    ------------------------------
    Keith Akins RPT
    Menominee MI
    (715) 775-0022
    ------------------------------



  • 18.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 17 days ago

    Keith,

     David L. delineated quite well why the FULL picture can really only be determined with no tension (pressure) on the board.  In essence though, significantly too much DB can give the illusion of negative DB (in isolation). 

    I find it difficult to accept that this company would allow an instrument to pass through the process with negative DB, or that SB collapse might have occurred. I would find it more plausible that the opposite occurred, with too much DB, possibly overwhelming the flexibility of the SB. 

    I don't recall you giving any information about owner comments about the piano. If you did, just say: "I did" and I'll go back and review.  If you in fact didn't, can you say what the owner thinks is wrong with it's performance? 

    Peter Grey Piano Doctor 



    ------------------------------
    Peter Grey
    Stratham NH
    (603) 686-2395
    pianodoctor57@gmail.com
    ------------------------------



  • 19.  RE: negative bearing in brand new 7' piano

    Posted 16 days ago

    I am not a rebuilder, though have been involved in many.  I've had a long relationship (nothing kinky) with the Lowell component DB gauge - actually numerous, with numerous modifications - but, for the most part, that's irrelevant to where this discussion has arrived, as is the owners perception of the piano (beyond their '6-week grumpiness').  Once Kieth's sense of professionalism required putting himself on the line by reaching out the the dealer and manufacturer, this issue moved beyond the realm of 'customer satisfaction'.   And, if William Truitt hadn't made the choice he did in outing the manufacturer, there might still be some room for discretion, but here we are.  There's time and good will enough to understand the physical characteristics being measured, and the range of tonal implications, but the real question now is a most timely one:  what is integrity and transparency?   At what stage does a manufacturer's reputation become disengaged from action?   Without the name, this was hypothetical... conceptual.  Now, we would all benifit in a transparent and rigorous review of the data, its (or their) implicaition(s), and the principled actions to be taken.  

    --------------------------------

    David Skolnik

    Hastings on Hudson, NY

    (917) 589-2625

    davidskolnik@optonline.net



    ------------------------------
    David Skolnik [RPT]
    Hastings-on-Hudson NY
    (917) 589-2625
    ------------------------------



  • 20.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 16 days ago

    To make a long and complicated story short and sweet:

    The first time I encountered a "similar situation (many moons ago...repeat: many) I condemned the piano, a rebuilt Steinway B rebuilt with "the works". The topside showed "negative" DB and the underside showed an "oil-canned" board. The piano was determined to need a complete rebuild again and was sold to a rebuilder I knew well.  Matter done. 

    I got a call about 2-3 months later from this rebuilder thanking me for helping him get this piano at a wholesale price. He told me the only thing wrong with it was that it had WAY TOO MUCH downbearing. He said that once correcting that by shimming the aliquots, it was a "fantastic" piano and that he'd made quite a tidy profit on it. He was very happy!

    Yes, some details are missing here, but the point is that itvwas the FIRST time in a moderately long list of similarly afflicted (or diagnosed with) high DB pianos (and a few very deceptive ones), gradually leading me to conclude that the only way to accurately diagnose a DB situation is to remove all tension (pressure) so as to evaluate the global situation. 

    Peter Grey Piano Doctor 



    ------------------------------
    Peter Grey
    Stratham NH
    (603) 686-2395
    pianodoctor57@gmail.com
    ------------------------------



  • 21.  RE: negative bearing in brand new 7' piano

    Posted 16 days ago

    "the only way to accurately diagnose a DB situation is to remove all tension (pressure) so as to evaluate the global situation."
    Peter - is that what you think Kieth should have done?

     

    Peter Grey,  01-12-2026 1


    ------------------------------
    David Skolnik [RPT]
    Hastings-on-Hudson NY
    (917) 589-2625
    ------------------------------



  • 22.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 16 days ago

    If the owner was commenting negatively or complaining about something specific, and typical standard techniques did not seem to be working then it makes some sense to dig a little deeper.  But if it's simply a feeling "I" have about the piano, I've kind of learned to not make waves (repeat: kind of). 

    Other than the fact that the owner feels it needs tuning every six weeks, I haven't read anything else about customer complaints. Now...that MAY in fact be part of a deeper issue, however I also have it on pretty good authority that this particular brand tends to exhibit "stuff" with very minor out-of-tuneness, so it could also simply be that they bought a "high end vehicle that needs attention in the shop far more frequently than the average vehicle" (if you know what I mean).  And then...if one can afford this level of luxury, a few extra tunings a year should not be too much of a hit to take. 

    Essentially though, my view is that condemnation of the instrument should not be made unless you can PROVE that you're right, and in this kind of case I would have to say that the only way to PROVE it conclusively is to drop all tension and take all the measurements then. Personally, I would bet that the problem is the opposite of what Keith thinks it is, but I can't prove it without doing what I said. 

    Otherwise...don't poke the bear.

    Peter Grey Piano Doctor 



    ------------------------------
    Peter Grey
    Stratham NH
    (603) 686-2395
    pianodoctor57@gmail.com
    ------------------------------



  • 23.  RE: negative bearing in brand new 7' piano

    Posted 16 days ago

    Peter G -
    I fear the bear's been polked, but that's become secondary.  Our NEW question whether or not conditions of DB and crown can be accurately assessed, without the major disassembly of eliminating string tension, and if so, to what degree of consistency. Again, the customer's input is not the question of the moment, nor are the dealer's or manufacturer's posturing, other than to say that your conditional requirement of dropping tension (on a piano under warranty) elevates the stakes.
    Your position as to the reliability of non-de-tensioned measurements and assessment are noted.  Is that the predominant view?



    ------------------------------
    David Skolnik [RPT]
    Hastings-on-Hudson NY
    (917) 589-2625
    ------------------------------



  • 24.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 16 days ago

    David,

    Some agree with this...others do not. Keith has the option of standing his ground or politely retracting his assessment and admitting that he "could" be mistaken. This is not my call, nor am I pushing in one direction or the other. Keith is the one on the ground there. He asked for feedback...he got it. Personally though, I will stand my ground on what I believe needs to be done in order to PROVE anything one way or the other. I've been fooled before as to what I "thought" was the condition, only to find out upon teardown that I was wrong, and there was much more to it. I'll freely admit it, which is why I take this stand. 

    Peter Grey Piano Doctor 



    ------------------------------
    Peter Grey
    Stratham NH
    (603) 686-2395
    pianodoctor57@gmail.com
    ------------------------------



  • 25.  RE: negative bearing in brand new 7' piano

    Posted 16 days ago

    Peter -

    I'm not trying to pugilize here.  I appreciate your experience and the conviction of your experience.  I WOULD be curious to hear/read what your confounding experience was... how you were 'fooled'.  I'll reread previous comments to see if anyone already provided an alternate view, as well as reread Kieth's data to see what mysteries it may masking.



    ------------------------------
    David Skolnik [RPT]
    Hastings-on-Hudson NY
    (917) 589-2625
    ------------------------------



  • 26.  RE: negative bearing in brand new 7' piano

    Posted 16 days ago

    This instrument has a tunable back scale, and it is meant to be tuned in a particular way. 

    I'd be curious how far the bars would lift the strings if they are shoved too far toward the hitchpins.



    ------------------------------
    Ed Sutton
    ed440@me.com
    (980) 254-7413
    ------------------------------



  • 27.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 16 days ago

    Keith:

    Several points to address:

    I think of "choked" as resulting from a gross imbalance between downbearing and soundboard compression.  When the strings press down on the bridge and therefore on the SB, the reaction to the force pressing down is one of equal and opposite force pressing up against it.  However, if the force bearing down on the SB is such that it exceeds the elastic limits of the SB, it compromises the ability of the SB to oscillate freely.  The board needs to be able to move back and forth (up and down if you prefer) in response to the strings' vibrations.  If the DB is too heavy, the SB can be compressed so tightly that it becomes too stiff to move.  The resulting sound will be one which lacks sustain, bloom, and the things we ordinarily associate with good piano tone. The piano will tend to produce more of a "thud" with very short sustain. 

    This can happen if the bridge is set too high (or plate is too low), resulting in excessive DB, an increase in humidity when the set up is already at the elastic limits of the SB because of high DB but it's likely a manufacturing or design error.  I've also seen (and heard) it happen on pianos that have gotten rescaled by increasing the overall tension, for example, by just increasing the plain wire section by 1/2 gauge.  Remember that the original design of the SB involves an assessment of the DB force as a result of overall string tension and determining the ribscale. panel thickness, etc., by calculating those forces and what the structure must be able to withstand.  If you suddenly add a lot of tension then your original calcs are not going to be consistent with that original balanced (hopefully) design.  If you are doing that on an older and crown compromised SB, which is where I've seen this, then you've compounded the problem.  Another topic.  

    In this case, as you have described it, since the bearing is negative and if the strings are pulling the board up (which means the board is pulling down with equal force), it seems unlikely that this would result in "choking", as we've defined it; the inability of the board to oscillate.  More likely it would result in poor energy transfer and the tonal problems associated with that.

    So, with your new information, it seems that you might have positive front bearing and negative rear bearing.  But your previous data suggests that the net bearing is mostly negative.  That is more likely to produce the latter outcome associated with poor energy transfer, weak tone, low impedance, distortion, short sustain.  It's interesting that there is some descriptive crossover though the acoustic response will be somewhat different.  

    If, in fact, you can lower the rear aliquots such that you have positive front bearing and healthy net bearing, and assuming the board has adequate crown to begin with, then that would likely remedy the problem.  The mechanics of achieving that are a bit more complicated.  

    If you had adjustable perimeter bolts (always a good idea in a rebuild IMO) then you could simply lower the backside of the plate to increase the rear bearing.  However, if you have negative front bearing then you can't correct that by lowering the plate that way because the pinblock determines the height of the front end of the plate.  That will remain the same. 

    You could take down the tension and lower the aliquots by moving them closer to the bridge or by grinding away some of the material but that won't address the part of the piano that doesn't happen to have aliquots.  For that area you would have to remove the strings and grind down the string rest area, or remove the plate felt if it's there, depending on the piano's construction.  You can also slide the aliquots toward the bridge which will increase the rear bearing but also detune the rear duplex if that's the design. Or you could start over and recap the bridge. 

    With the exception of the adjustable perimeter bolt solution, I would not undertake any of those other options on a new piano.

    As far as assessing DB, many of the comments are correct. You can't really know the exact situation unless you measure DB and crown both at full tension and then again with the tension slacked.  My general method for assessing at teardown is to first remove the bass strings (see note at the end of this paragraph).  Leave the tension alone otherwise.  Take several sample measurements across the scale, maybe 6-8, and mark the strings that you measured.  Measure the crown as well which you can by using a stretched string from underneath between the ribs, or a straightedge laid across the rim and measure the distance between SB and straightedge at the perimeter and at the center of that span calculating the difference.  The diaphragmizing of the board can give a misread there so you may need to determine how much diphragmizing has taken place or measure the perimeter from a point about 6 inches in from the edge.  That's typically the extent of the diaphragmizing--the point at which the rib scalloping starts.  Record the net crown and DB before and after.  (note: I prefer to do this with the bass strings off for a couple of reasons which I won't get into too much here but has to do with the fact that I set the DB on the bass bridge pretty minimally and lower than the rest of the piano.  On cantilevered bridges, the DB can distort the panel due to the flexing of the cantilever--more on this another time.)

    That will give you two sets of measurements: DB before and after tensioning the strings as well as crown with and without the DB load. On assessing for a rebuild, you can determine from that info if you have adequate crown, how much the crown is deflecting under load, and also how much DB you can set without the risk of oil-canning the crown (pushing it negative).  If you have so little crown that you cannot set any appreciable DB then it's time to replace the board.  The go, no go amount of crown is usually around 1/8" YMMV.  I'm not going to get into the details of how to calculate all that here as it's not really relevant to this situation but the Gravagne Downbearing Series (PTJ 1988) gives a lot of ways to assess and determine that.  I would recommend that reading to anyone interested.  

    In this particular case the question is do you want to try and be the hero and fix this, refer it back to the dealer/manufacturer (which is what I would do) or just leave it alone.  I would inform client as to my findings and send a report to the dealer while copying the manufacturer.  You will need to send the component bearing readings for front and rear as well as crown data so it can be determined if a plate lowering/aliquot shaping, is an appropriate remedy that's likely to succeed.  Be accurate and record humidity as well.  

    These situations are always awkward.  We feel for the customer who may have something that wasn't set up properly (or worse).  We have a dealer or manufacturer whose incentive is sometimes to make the problem go away, a customer who is entitled to know what's going on with their piano, which they, presumably, spent a lot of money on, and us, the technicians, who must be sure that the data we provide is both accurate and complete in order to make the proper diagnosis and assessment while not being self-serving or, if we represent the dealer, put us in a position of a conflict of interest.  When in those situations, and I get pressure in opposing directions, my tendency is to advise the customer as best I can, while removing myself as a candidate to do the job, should it come to that, avoid any appearance of conflict of interest, and walk away from it.  Since I gather this is a new piano, I might be walking pretty fast.  DAMHIK.



    ------------------------------
    David Love RPT
    www.davidlovepianos.com
    davidlovepianos@comcast.net
    415 407 8320
    ------------------------------



  • 28.  RE: negative bearing in brand new 7' piano

    Posted 15 days ago

    Keith, thanks for opening up this topic. The integrity and transparency that David refers to leads me to suggest that it is time for you to drop the downbearing subject with your customer. You have reached a good stopping point – based on the following.

    (a) You tune every 6 weeks for him, so (I hope that) you suggested that you do an appraisal before purchase which was not done, he was impressed with the piano and purchased it, and he likes it. 

    (b) Regardless of the technical analysis being revealed in this thread, I do not expect you to receive professional support from your colleagues (such as from your local PTG chapter or from the national) for a personal opinion that the piano should be returned to its manufacturer.

    (c) Humidity control for pianos is very important, of course. I presume that you reached out to the dealer or established the factory policy before installation of humidity control on the piano. In my DC area someone who purchases a $160K piano probably has a home with 12-month whole-house humidity control, but Michigan's climate is different! Having 2 years for this piano with likely a varying high humidity environment under the soundboard and a much lower humidity above the soundboard presents potential stresses on the soundboard that have likely been studied in detail.

    Regards, Norman



    ------------------------------
    Norman Brickman
    Potomac Piano Service
    Potomac, Maryland
    potomacpiano@verizon.net
    https://potomacpiano.com
    (301) 983.9321
    ------------------------------



  • 29.  RE: negative bearing in brand new 7' piano

    Posted 15 days ago

    HI Norman -

    I'm also appreciative of Keith's raising this issue, as well as David Love's marvelously exhaustive responses, but I don't follow the logic you propose of my "integrity and transparency" resolving to dropping the subject with his client.  In fact, the 'integ & transp' had nothiing to do with the client. It was framing how, or why, to proceed with regard to the dealer and manufacturer.  In your itemized summary, you referenced

    a) an appraisal that was never done nor requested by the client prior to purchase.  Again, this is currently not about the client's perceptions.

    b) It's not about "professional support" for an "opinion'.  It's about deriving a data-based assessment.  Kieth never proposedd that the piano be returned.

    c) Humidity control is irrelevant for the purposes of this discussion.

    As a refresher, here's what Keith said:

    I checked bearing using a Lowell bearing gage and found negative bearing of 2-10 units in the top two sections and little  bearing in the tenor. To verify the situation I removed 2 bridge pins and confirmed that the string was flying visibly above the bridge with no contact and the ability to slide material under the string on the bridge with no friction or drag whatsoever. 

    I then contacted the dealer who arranged for factory technician to visit. Said factory technician used factory setup jigs and referred to notes taken during manufacture and pronounced the piano to be "normal" with no deviation from factory setup. The dealer than contacted me saying that the matter was considered closed. 

    What Keith (and we) would like is to reconcile that data, not to be forced to adopt it simply at the manufacturer's word.

    It's amazing to me how often I'm driven to repurpose everyones favorite "Treasure of Sierra Madre" line:  "Professional collegues?  I don't need no stinkin' collegues!"   

    But I'm also not sure why you're so certain that such support would be absent.

    No. At this point, based on Kieth's documentation, the question is why this manufacturer has adopted the traditions of other well known builders.  Does he truly have the market leverage to be (or feign) indifferent(ce)?



    ------------------------------
    David Skolnik [RPT]
    Hastings-on-Hudson NY
    (917) 589-2625
    ------------------------------



  • 30.  RE: negative bearing in brand new 7' piano

    Posted 15 days ago

    David Love -

    Extremely grateful for your contributions.  Let me try to pose a simple (or simplistic) question:

    Using a Lowell component gauge, how can results be mis-read?  I've shared with you in the past (I think) how I've modified the device to signal negative front bearing directly behind the front pin, which can create termination issues, without  getting into the outright 'floating' strings that Keith described.  If there is some area of negative, even if created by excessive DB around it, do we still identify it as Negative DB?... apart from any question of what (if anything) do do about it?  Would it still fall within the manufacturer's characterization as "normal"?



    ------------------------------
    David Skolnik [RPT]
    Hastings-on-Hudson NY
    (917) 589-2625
    ------------------------------



  • 31.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 15 days ago

    I want to know what issues (other than the "frequent" tuning needs) prompted an investigation into this matter. If it was stated I've missed it.  In addition, is there a remote possibility that there is an acoustics issue involved? 

    Peter Grey Piano Doctor 



    ------------------------------
    Peter Grey
    Stratham NH
    (603) 686-2395
    pianodoctor57@gmail.com
    ------------------------------



  • 32.  RE: negative bearing in brand new 7' piano

    Posted 15 days ago

    This is how Keith began:

    As customer's technician I inspected the piano throroughly at first local service appointment (customer gets grumpy if tuning interval is longer than 6 weeks).  Piano doesn't sound bad and has an apparent high build quality although I didn't think it sounded all that great for the price.

    But, to restate:  this is irrelevant.  It's a new piano that is possibly displaying a structural anomoly which, if confirmable, could represent a premature diminishment of intstrument's marketable value.  The questions are:

    • Is Keith's description of the structural presentation accuratl? 
    • Does it accurately represent the manufacturer's intentions?
    • What are the manufacturer's views regarding downbearing?

    There is no acoustical or climate issue involved.  Yet.



    ------------------------------
    David Skolnik [RPT]
    Hastings-on-Hudson NY
    (917) 589-2625
    ------------------------------



  • 33.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 14 days ago
    David S.,
    It’s a relief to know that someone out there writes (and reads) Nahautl. Or a least a hybrid of Latin and Nahuatl.

    Joe Wiencek
    NYC




  • 34.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 15 days ago

    Sorry for the lengthy post here but it required some explanation. 

    David Skolnik wrote: "Using a Lowell component gauge, how can results be mis-read?  I've shared with you in the past (I think) how I've modified the device to signal negative front bearing directly behind the front pin, which can create termination issues, without  getting into the outright 'floating' strings that Keith described.  If there is some area of negative, even if created by excessive DB around it, do we still identify it as Negative DB?... apart from any question of what (if anything) do do about it?  Would it still fall within the manufacturer's characterization as "normal"?"

    So I think it's best to first review.  The ideal is to have positive front bearing and positive rear bearing of some determined amount.  The amount of desired net bearing is subject to varying approaches by manufacturers and techs alike.  Then there is the measured bearing before strings are brought to tension (pre-tension bearing, we can call it) and the residual bearing after the strings are pulled to tension and the board deflects--how much bearing we have left.  Assuming we start with positive pretension bearing, the residual bearing will always be less. But I don't think anyone favors negative net bearing. 

    In this case, Keith is measuring the residual bearing.  As discussed previously, this tells us something but not everything.  To have a complete picture you would have to measure the pretension bearing, pull the strings to tension, and then measure the residual bearing (or vice versa if you are in the teardown phase).  You can then determine how much the board has deflected and whether you have positive residual bearing.  Assuming that the bearing is set up equally across the board in the pretension phase, there can be no net negative residual bearing.  That's because as the bearing approaches zero, so does the force pressing the board down.  Negative bearing would mean that the strings are running downhill to the bridge as the bearing passes zero into negative territory but continuing to add downward force to the bridge.  That's not theoretically possible, at least not in this universe. Though it can happen for other reasons (keep reading).

    If we have a mixture of positive and negative bearing measurements in the residual bearing phase, that means that one section of the bridge most likely had a higher downbearing setting than other section(s) and the section(s) with the higher initial setting has forced the section with the lower initial setting into negative territory.  So why does this happen.

    The bridge, because it is a fairly rigid beam distributes the force at any one point to adjacent sections of the bridge.  If we apply a downward force to C4, for example, and it deflects at that point some amount, the section that carries the strings at E4 is also deflecting even though there is no string yet attached there.  It is most likely somewhat less because the bridge is responding incrementally along its length.  The farther you get from the point of measurement, the less the bridge/SB will deflect meaning that the force is diminishing as we move away from that point but it is still deflected under the original load.  Among other things, this makes it difficult to assess what exactly the final load is on the board because at any given point of measurement along the bridge, downward (or upward) forces from adjacent sections are contributing.  

    Historically, empirically derived rule of thumb was that the initial pretension DB setting should be 1/40th of the tension of the string.  The total DB force would be 1/40th of the total string tension. If the total string tension is 32,000 lbs then the cumulative DB force would be 32,000/40 or 800lbs.  So, for a 160 lb string that means 4 lbs of downward force which can be calculated as follows to determine the DB angle: (sine of the DB angle X) * (160 lbs) = 4 lbs.  The sine of 1 degree is .0175.  So, .0175 * angle X * 160 lbs = 4 lbs.   Solving for X we get ~1.5 degrees.  So to achieve a DB force of 4 lbs for a 160 lb string you will have to set the DB at 1.5 degrees (pretension) which was and still is for many manufacturers--but not all--the standard used for the plain wire section.  

    This setting in the pretension phase was usually done using what's called "distance bearing" and I'll refer you to the various DB articles in the series I mentioned to explain that.  The basic idea is that you stretch a string from the agraffe extending beyond the bridge to the string rest and lower the string until it just touches the front edge of the bridge.  The gap, or distance, between the string when held in this position, and the string rest behind the bridge is what's called the distance bearing.  It is calculated by the (sine of the desired DB angle) * (the length of the backscale).  If the desired angle is 1.5 degrees, the sine for which is .026, then to calculate the distance bearing multiply the sine of the angle times the length of the backscale.  If the length of the backscale is 100 mm then the distance bearing, or the gap between the string when it is lowered and just touches the bridge, and the stringrest should measure .026 * 100mm = 2.6 mm. 

    To determine with the Lowell gauge if this setting is correct, knowing that the Lowell Gauge markings are equal to .003, you would need a net difference between front and backscale of .026/.003 = ~ 9 markings.  Placing the gauge on the backscale, center the bubble and then move it to the front scale and the bubble should move 9 markings.  But that won't tell you if the front or back are negative or positive, only the value of the net bearing.  If you want to measure front and rear components, then first set the gauge on the top of the bridge, center the bubble, move the gauge to the front scale and the bubble should move toward the bridge indicating positive (uphill slope) bearing.  Count the number of markings it moves.  Now do the same for the backscale.  The bubble should again move toward the bridge (for positive bearing).  Count the number of markings that the bubble moves.  The sum between front and rear should be 9.  You can have a combination of negative rear and positive front as long as your net bearing is positive.  Negative front bearing combined with positive rear bearing is not as desirable, perhaps undesirable, as you would like to have positive front bearing. 

    So, in the pretension set up phase, you make adjustments as needed, felt, plate adjustments, aliquot shimming etc, and you do this for 2-4 strings in each section and try and get the bearing as uniform as possible, assuming you're targeting equal DB across the bridge.  String the piano and then pull the tension to pitch.  You can then measure the same strings you used as guides and see how the bearing has changed.  It will be less.  How much less depends on the board, rib scale, stiffness, etc and the amount of SB deflectiion.  Typically you want to see about 1/3 to 1/2 of the original bearing.  YMMV.  (I'm leaving the bass section out of this discussion for now but my method is typically to bring everything to tension and then set the DB on the bass bridge at about .5 degrees positive. I don't want a lot there but do want it to be positive.)   

    Now, finally, to David's question.  What happens if you have a section that is negative but everything else is positive, does that mean you have negative bearing?  Well, not necessarily.  If you didn't predetermine uniform bearing in the pretension setup and, say, you have one section that has 2.5 degrees of bearing (pretension) and an adjacent section that has 1 degree, then it's possible that the 2.5 degree section may push the 1.5 degree section negative.  But, that doesn't mean that the section that started at 1.5 degrees doesn't have SB deflection indicating positive DB, at least at some point in the deflection.  It just means that the residual measured bearing is reflecting that an adjacent section is pushing that part of the board down so that the strings there are now running downhill to the bridge.  Confusing isn't it?  

    It does mean that the board may be loaded somewhat erratically, or unevenly, that the board has uneven amounts of residual DB, that the board may be deflecting in a somewhat non uniform way but are those things disasters?  Not necessarily.  However, in the section that is now measuring negative, if the frontbearing is negative (i.e. running downhill to the bridge) then you can have problems associated with negative front bearing which are less efficient transfer of energy, possible distortion, especially on ff blows that might compromise continuous contact of string to bridge top.  Either way, as I described earlier, the actual load in any one part of the board can't easily be determined because the forces at any one point will be a combination of the DB force directly over the measured area, as defined by the string we are measuring, plus or minus the forces from any adjacent sections.  

    As to what is "normal", I would not attempt to answer that question.  Each manufacturer has guidelines for acceptable bearing.  But a belly that has, as Keith has suggested with his data, a preponderance of negative readings, I would consider that, under any circumstances I can think of, not normal.  Does it mean the piano won't function?  Of course not.  But does it mean that the tonal output is optimized based on standard protocols and expectations?  I would say no.  Does that mean it's a redo?  Maybe, but purposes of this discussion, I don't really have enough information.  However, as described, it doesn't look great.  

    Lowell's Component Downbearing gauge – Pianos Bolduc Shop



    ------------------------------
    David Love RPT
    www.davidlovepianos.com
    davidlovepianos@comcast.net
    415 407 8320
    ------------------------------



  • 35.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 15 days ago

    Notwithstanding all of the above, there must have been SOMETHING that prompted Keith to go to the extent he did in checking downbearing on the first call on a nearly new piano.  Is this his standard protocol?  Is it anyone's standard protocol? It certainly is not mine (unless I have good reason to suspect something).  Something he heard, felt, customer statements...etc. 

    Peter Grey Piano Doctor 



    ------------------------------
    Peter Grey
    Stratham NH
    (603) 686-2395
    pianodoctor57@gmail.com
    ------------------------------



  • 36.  RE: negative bearing in brand new 7' piano

    Posted 15 days ago

    Peter -

    I have nothing but gratitude for a debate that has provided me with such a wealth of reading material, which I need to print out - the latest "notwithstanding" being 3 single-spaced pages.  My regret is that I don't have train-commute time, so I'll have to wait to read David L's most recent, but I can manage a quick response to your's here.

    I'm not sure you're actually reading what I've written.  Again, to quote from Keith's original: "I didn't think it sounded all that great for the price. I checked bearing using a Lowell bearing gage and found negative bearing"

    As for Standard Protocol, I will confess that it is very much mine.  Whether one gratuitously shares data with the owner is a subjective and circumstantial decision, but if there IS a cerifiable problem on a new instrument, wouldn't you want to know?  Wouldn't the client want to know?



    ------------------------------
    David Skolnik [RPT]
    Hastings-on-Hudson NY
    (917) 589-2625
    ------------------------------



  • 37.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 14 days ago

    A good test for any piano is to place a 6 " rule across the bridge in the middle of the melody octave. Check to see if the rule is 1/2 mm or more

    above the top of the duplex. I first observed Hans Barth, formerly of Juilliard, do this when selecting new Steinway pianos.



    ------------------------------
    Parker Leigh RPT
    Winchester VA
    (540) 722-3865
    ------------------------------



  • 38.  RE: negative bearing in brand new 7' piano

    Registered Piano Technician
    Posted 14 days ago

    Yes, that's a very good quick check to see if the front bearing is positive.  It won't give you actual numbers but will at least tell you if the strings are running up hill to the bridge.  



    ------------------------------
    David Love RPT
    www.davidlovepianos.com
    davidlovepianos@comcast.net
    415 407 8320
    ------------------------------



  • 39.  RE: negative bearing in brand new 7' piano

    Posted 14 days ago

    Yes, this can be informative, but at times of limited reliability if the bridge surface is not flat (frequently, I've found), or the actual positive angle is minimal.  As per Parker comment, we should be clear if we are using this to look at the rear segment (he mentions the duplex) or the front.  



    ------------------------------
    David Skolnik [RPT]
    Hastings-on-Hudson NY
    (917) 589-2625
    ------------------------------