Pianotech

  • 1.  Ordering Parts From Kawai? And hammers questions.

    Posted 19 hours ago

    Does anyone have information about ordering parts from Kawai?

    I've only found the general contact on this page. I left a voicemail but no return call.  My colleague reported also not being able to get through or get a reply, so I admittedly haven't been very persistent.

    Also, does anyone happen to know if Kawai's RX series hammers are somehow different than for their other series?  The RX voicing manual seems to suggest it.  Client shopped around diligently 25 years ago to find the piano sound they connected with, so I'm hoping to go OEM for that reason.

    For anyone who has replaced hammers on an RX series (this one an RX-2), what was your experience with the particular hammers you used?  I'm going to be testing Abel and Renner samples anyway, but would appreciate others' insights.



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    Robin Whitehouse
    Greenbelt, MD
    D.C. Chapter 201
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  • 2.  RE: Ordering Parts From Kawai? And hammers questions.

    Registered Piano Technician
    Posted 10 hours ago

    Robin,

    I had the same problem contacting Kawai parts department. I left messages on their message machine multiple times for over 3 months. Never got a response. I received a contact email through a Kawai dealer technician and received a reply immediately. Go to: dreed@kawaius.com or aadelekee@kawaius.com   

    I wish the PTG home office would list all the service and parts department contact information for us. It's basic valuable information. Either they don't or won't.



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    Roger Gable RPT
    Gable Piano
    Everett WA
    (425) 252-5000
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    Original Message