Player systems should always be plugged into a surge protector . Its possible that a fuse blew in the power supply that provides power to the solenoids and the cpu. Older power supplies are dual voltage and are quite large and heavy. Newer power supplies are smaller and have a fusable link that resets as well as a small transformer/voltage converter . It is probably best to find a certified piano disc technician to troubleshoot. Newer Piano Disc systems are wireless and do not use cd's or diskettes.
If it is an older power supply I would remove and examine the fuses..
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James Kelly
Owner- Fur Elise Piano Service
Pawleys Island SC
(843) 325-4357
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Original Message:
Sent: 01-31-2023 20:00
From: Larry Messerly
Subject: PianoDisc Technical Support Number
It's been a while but (916) 567-9999 might work.
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Larry Messerly, RPT
Bringing Harmony to Homes
www.lacrossepianotuning.com
ljmesserly@gmail.com
928-899-7292
Original Message:
Sent: 01-31-2023 16:17
From: Benjamin Sanchez
Subject: PianoDisc Technical Support Number
Does anyone know the technical support number for PianoDisc?
Here's the situation. A client just called. He has a Knabe grand that was reconditioned a few years ago and had a PianoDisc installed. Everything worked fine until last week, when a power surge zapped some of the things in his house. The PianoDisc system will turn on but it won't play. My initial thought is it probably just needs to be recalibrated.
As an aside note, he has an Asian-made Knabe in the other room that also has a PianoDisc system in it. It was plugged into a different wall and is fine.
Any thoughts or tips would be appreciated. Thanks!
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Benjamin Sanchez, RPT
Piano Technician / Artisan
(256) 947-9999
www.professional-piano-services.com
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