Dear Steinway Dealer,
Due to recent changes in the keyframe of Steinway pianos, there are small but important changes to the procedures for removing and re-installing the keyframe/action. Please watch the following video regarding safe removal/installation of the keyframe in 2024 Steinway pianos:
https://youtu.be/PDselDIWbU4?si=MTYqT5WjF4zcKI0n
Please pass this video link along to all the piano technicians that you work with. It outlines the easy-to-follow methods for removing/installing the keyframe while avoiding the potential for damage to the piano.
Very best,
BRIDGET BERRY
Marketing Manager
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Steven Rosenthal RPT
Honolulu HI
(808) 521-7129
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