Whenever you refer an existing customer to someone else you stand a very good chance of losing them. If it's a customer I really want to keep, I can almost always find a way to accommodate them. When it's not, or I can't, then I refer them to a tech that I already know and trust in their area. I've never asked for a kickback from those techs. The way I see it working is that when I'm busy, I refer to them. When they're busy, hopefully they refer back to me. Win, win.
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Geoff Sykes, RPT
Los Angeles CA
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Original Message:
Sent: 07-24-2021 07:25
From: Greg Junker
Subject: Tuning referrals
Hello fellow techs,
I am curious as to what some of you do when your schedule is too full, as can happen during certain times of the year. Do you give some new customers to a fellow colleague without any "referral fee", or accept a small previously agreed upon amount for sending new work to another qualified tech? I have done both in the past. It is a nice problem to have during the Easter and Christmas Seasons. Thanks in advance!
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Greg Junker
Greg Junker's Piano Shoppe, LLC
Belleville IL
618-971-9595
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