Hi Paul,
Sorry to hear about the broken agraffe.
Connect with customerservice@steinway.com to inquire if the piano is still covered by the 5 year limited warranty.
Feel free to message me as well if you have any questions or need any assistance
Daniel
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Daniel DeBiasio
Technical Education & Support
ddebiasio@steinway.com718-267-3229
Steinway & Sons
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