James,
I faced the same problem on a Boston Grand, manufactured by Kawai. Made a list, as usual, from simplest/least expensive/least intrusive to most. First item on the list was VS Profelt on the damper guide rail bushings. Expect the bushings to possibly get tighter at first, but to eventually behave themselves. May need overnight for it to come around.
One would not find this response to my query archived as it was sent to me as a private message.
Please let us know how this turns out!
Best,
Alan
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Alan Eder, RPT
Herb Alpert School of Music
California Institute of the Arts
Valencia, CA
661.904.6483
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