I have worked for companies like this. They usually call me for the first contact. They are kind of like a mover's concierge service and are often hired when a corporation or the federal government is transferring someone. They generally are concerned with providing their service and have always accepted my rates and charges without question. They are being rated by the client. The clients are usually helpful, they aren't paying for it directly anyway.
I don't think they found you through the PTG search as you don't seem to be a member.
Lately I've been running into situations where the movers don't set up the piano at all, just leaving grands on their sides so I verify that the piano is set up otherwise I refer them to the piano mover in town. They can set the tuning appointment with me afterwards.
I would call them up and have a chat with them first, get a timeline, the piano might not even have arrived yet. Find out how they pay, ask them to forward you the paperwork. Try and find out about the client starting with the location and contact info. Ask them if they can provide you with a reference from another piano tech if you want. Their website is really extensive for a scam, like Wim says, if you call them at least you'll know that they are the ones who contacted you.
Nowadays when I'm approached by any national business I google the company name and 'reviews'. This company also has a facebook page you can look at.
https://www.google.com/search? q=%22custom+movers+services%22++reviews&ei=WlghY8qFFNCv5NoP4daYuAU&ved=0ahUKEwjKmqHzuJP6AhXQF1kFHWErBlcQ4dUDCA4&uact=5&oq=%22custom+movers+services%22++reviews&gs_lcp=Cgdnd3Mtd2l6EAMyBQgAEKIEMgcIABAeEKIEMgUIABCiBDIFCAAQogQ6CggAEEcQ1gQQsAM6BAghEApKBAhBGABKBAhGGABQuAhYhaYBYJurAWgCcAF4AIAB9wGIAfwMkgEFMC4zLjWYAQCgAQHIAQXAAQE&sclient=gws-wiz
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Steven Rosenthal RPT
Honolulu HI
(808) 521-7129
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Original Message:
Sent: 09-14-2022 00:07
From: Wim Blees
Subject: Post-move inspection
Melissa
They are a third-party mover, which means they are a go between a customer and a moving company. They don't actually move furniture.
They have a contact page on the web site, including an 800 number. Give them a call and confirm everything. Name of piano, customer's name and address, etc. But, as James said, don't give them your banking information. Let them send you a check or give you their credit card number.
Original Message:
Sent: 9/13/2022 7:34:00 PM
From: Melissa Alvarado
Subject: RE: Post-move inspection
I thought so too.. I've only been contacted by email but their signature includes the web addresshttp://www.custommoversservices.com/, which appears to be legit. I figured they found me on google or through the PTG search but don't know for sure.
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Melissa Alvarado
Ludington MI
(231) 299-0862
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Original Message:
Sent: 09-13-2022 18:50
From: James Kelly
Subject: Post-move inspection
Sounds like a scam. Did they send any type of paperwork and identify themselves with their name, address, phone number ? If they are a legitimate licensed mover they will be on file in their home state. I have done many inspections but usually contacted by the client or a public adjuster or claims company. When it comes to payment arrangements do not give out your banking information.
Did you ask them how they found you assuming you got a phone call or has the only contact been by email ?
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James Kelly
Owner- Fur Elise Piano Service
Pawleys Island SC
(843) 325-4357