Pianotech

  • 1.  Scam Question

    Posted 02-13-2024 13:03

    I got an email from a Joey Ruggero at Yamaha regarding a fallboard repair on a P22. I've never gotten an email from Yamaha. The local Yamaha dealer usually contacts me, so I figured it was some sort of scam. Has anyone heard of Joey? 



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    "That Tuning Guy"
    Scott Kerns
    Lincoln, Nebraska
    www.thattuningguy.com
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  • 2.  RE: Scam Question

    Member
    Posted 02-13-2024 13:34

    Never heard of him but I have been contacted directly by Yamaha to do work on pianos that are under warranty or to handle repairs when the customer went directly to Yamaha . You can vet him by contacting tech support at Yamaha. what was the problem ? any customer info given ? 



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    James Kelly
    Owner- Fur Elise Piano Service
    Pawleys Island SC
    (843) 325-4357
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  • 3.  RE: Scam Question

    Posted 02-13-2024 20:17

    The piano is a P22 and there's a problem with the fallboard. He did give me the customers info, so I guess I can just contact them. I'm probably being paranoid 🙄

    Thanks James!



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    "That Tuning Guy"
    Scott Kerns
    Lincoln, Nebraska
    www.thattuningguy.com
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  • 4.  RE: Scam Question

    Registered Piano Technician
    Posted 02-13-2024 21:20

    I have several P22s with a fallboard problem. On both sides of the fallboard, there is a bracket that locks into a pin in the side of the piano.

    These brackets have a clip that you rotate towards and grab onto the pin. Recent pianos have a clip that doesn't hold very well, especially in a school environment. I just asked Yamaha for replacement brackets, and they are significantly better.

    Scott, if this is the problem it's an easy fix, two screws on each side and you're done.

    Good Luck!

    Michael



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    Michael Gutowski, RPT,
    Technical Exam Sub-Chair
    Chicago Chapter
    chicagotuner@aol.com
    847-991-5577
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  • 5.  RE: Scam Question

    Registered Piano Technician
    Posted 02-13-2024 22:07
    I've also had problems with the P22 fallboard brackets at UNF. I ordered a dozen new brackets and have replaced 5 sets already. One work of caution. Those are machine screws, (not wood screws), which tend to become very tight. Before he retired, Dave Durban recommended putting a couple of drops of penetrating oil on them to help removing them. 

    Wim





  • 6.  RE: Scam Question

    Registered Piano Technician
    Posted 02-14-2024 08:16
    Yes,  Joey works there. 





  • 7.  RE: Scam Question

    Registered Piano Technician
    Posted 02-13-2024 22:07

    Joey Ruggero is, indeed, Yamaha tech support in Buena Park, CA. He's very nice and he knows his stuff. If he gave you a phone number to call him don't be afraid. He should also have given you a case number, which you'll need for billing. 



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    Geoff Sykes, RPT
    Los Angeles CA
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