I got through by phone, and was able to get things straightened out.
At first, the version of their home page that was stored in my computer's cache came up, and clicking on the webstore link took me nowhere. I can no longer bring that page up to retrace my steps, but there was a link, probably something like "browse products" that I clicked, and I was taken to the new site. There was a login link at the top of the screen which took me to my login screen. At that screen I typed my email and then chose the "forgot my password" link. I needed again to enter my email address, and from there received an email that I was able to use to get things properly set up.
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Floyd Gadd RPT
Regina SK
(306) 502-9103
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Original Message:
Sent: 05-07-2026 11:06
From: Don Mannino
Subject: Schaff Supply
When I just tried the web site, there was no link to the 'Web store.'
www.schaffpiano.com takes me to a new home page that allowed me to search for an view catalog items, including quantity in stock. There are no prices, and not ability to place orders directly.
I tried to log in to my account, but it had no method for updating the login as others have mentioned.
Their phones seem to be rather tied up as well, so I guess patience is in order here while they get things sorted out. I left them a message.
Don Mannino
Original Message:
Sent: 5/7/2026 11:00:00 AM
From: Fred Sturm
Subject: RE: Schaff Supply
The rollout of their newly updated website was very buggy. It seems to be functioning now.
I did the change of password when it was still buggy. When I went to the website and clicked on the web store link it led to an error message and no ability to log in.
And then yesterday I visited again and the home page had changed. It now has a log in button up top and no separate web store link. My login (generated strong password) had saved by Safari apparently under netsuite rather than Schaff, so I couldn't find it, so had to do another password reset ("forgot password")
Once that was done, everything seems to be functioning OK. Search seems much better. There is apparently a choice of shipping methods and you are told up front what that will cost. I haven't explored beyond that.
Regards,
Fred Sturm
http://fredsturm.net
www.artoftuning.com
"Art is not a mirror held up to reality, but a hammer with which to shape it." Brecht
Original Message:
Sent: 5/7/2026 9:59:00 AM
From: Israel Stein
Subject: RE: Schaff Supply
Interesting... A couple days ago I got an e-mail from <nlmailer@notification.netsuite.com> welcoming me to Schaff Piano Supply (I have been a Schaff client since 1986). Inside it looked like the Schaff website, and there was a message instructing me to create a password with my e-mail as username and a link to do this. I looked up <netsuite.com> - it appears to be a division of Oracle. I tried to log into the Schaff website with my old username/password - they got rejected. Something feels fishy...
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Israel Stein RPT
P.O. Box 68141
Jerusalem, Israel 9168002
510-558-0777
istein248@gmail.com
Original Message:
Sent: 05-07-2026 09:27
From: Dennis Johnson
Subject: Schaff Supply
HI-
Does anyone know what is going on with Schaff Piano right now? The website store is shut down and does not work, no one answers the phone and they are not returning messages. I've been trying to place an order for a week now.
thanks,
d.
Dennis Johnson, R.P.T.
Facebook.com/johnsonpianoservice
(612) 599-6437 (cell)