Wim,
You are my senior here and you're obviously making intelligent decisions but I'd love to speak to the issues since they are very interesting.
I've been in this kind of situation before.
I've seen this come up with a combination of:
- worn out strings.
- worn out hammers / altered strike point also moving / arcing closer to the capo bar as a result.
- hard regular use, also specific players and repertoire.
It's always difficult when you're now servicing an "older" piano with things like new hammers, and two years later someone is complaining because the piano still breaks strings. Of course it is. It is not the new piano with all-new strings, a perfect capo bar, perfect new hammers and so-forth. Two years of hammer usage in a tough environment does put real wear on those hammers. Remember, when those hammers wear, the hammer-arc moves the strike-point closer to the capo-bar, probably improving the shearing action that breaks the strings. But that wooden hammer-core has also gotten ever-closer to the striking-surface of the hammer, making it more powerful to fatigue and eventually break the string.
Also, this is a high-tension piano.
Now, to another problem I see here. Sure, it's probably true at least in part if not in full that the given harsh situation, technique and certain individuals may be contributing. But it's also human nature for folks to dig their heels in and even fight back when they hear this - with the accusation that it's basically your fault. Which of course is unfair.
What would I do now? Well, I liked your practical suggestion for a monitor and / or additional amplification.
You can recommend more work like the restringing we are all mentioning. And the hammers may need more regular replacement. And, you could regulate for less power in all sorts of ways.
But, I'd definitely consider telling your actual manager, Department chair, etc. that we can do all these things but it's just not going to guarantee that strings won't ever again break given the conditions that the piano is undergoing. This, I think is crucial because it's plain logic. It's the actual reality. Yes, there is service that can be done and it should help. But the piano isn't new anymore, and it's going through an awful lot on a regular basis. This is creating a high-maintenance situation.
In actuality, the school could put another new C7 in the same place, and expect the exact same thing to happen in another 15-20 years. It might even happen within months. Pianos love to make surprises!
I guess when I'm in this kind of situation, I want to help, and I want to keep friends and allies and not walk away from an otherwise great job. So I try to be helpful and friendly. But I don't like to overpromise. And I don't like it when people try to blame me (who does?). So I learn to work ahead of time to not get myself to a point where people are tempted in a foolish moment to try that. If I push too hard at them, that they are playing to hard, maybe with some personalities, I'm inviting them to attack me.
For me, I might try to emotionally dis-invest myself a little bit. Try to just be factual and not let my emotions carry me away.
Some people say foolish things (like blaming you) and it all blows over with a little nudging in the right direction and friendliness all around. That's what we can hope for and try for.
And of course, if you have other options, and they don't like you, and you don't care for them, you can find more rewarding work. But I've also learned that choosing this option too quickly can result in lost opportunities to grow as a person and so-forth. There is no perfect work environment, no truly perfect employer, etc. And we ourselves aren't perfect either. So most of the time we try to stay on, help out the way we can, and try to get along. Take a little time away and get interested in something else for our sanity.
Of course, there are situations where people are abused in the workplace and actually need to escape the abuse. I'm not saying that they should stay and suffer real abuse. No way.
It sounds from here that you're just genuinely trying to help out, so all you need to do is be friendly and helpful, not over-promise, and avoid a personal battle with a professor. The management should come around and see the sense; and the indignant professor will have to follow suite later. If they didn't, and the whole place wanted to blame you, I'd be very surprised. A tiff where one professor retorts and wants to blame you can be par for the course and expected at times, my humble opinion.
But again, if you offer more service for that piano, just emphasize that in its current usage, no changes, you'd expect more broken strings. Don't promise zero broken strings since they are all but guaranteed with the same piano, same players, same space. It could be after 1 month, one year, four years, or - right after you replace the strings the very next day. We think it shouldn't be so, but it happens. Pianos love to do that!
It is true that also, once a piano gets restrung with upsized tuning pins and all that sort of thing, it's getting farther away from being a new piano in its original condition. It's fair to remind school management that yes, we can make repairs and do our best, but this is no longer a new piano - and it's in a situation where it is probably going to have higher and higher maintenance demands.
I really like the idea of powerful amplification. Amplify the piano so loudly that the pianists must play softly or else the rest of the band will complain. And subtly regulate it to reduce power - and you can be forthright that this is exactly what you're doing - if the school wants to reduce expense. If they don't mind the expense and want ultimate performance - encourage buying a new piano or say you're happy to keep making more involved repairs given the heavy use and the band drowning out the piano.
You're here to help - but those are costly financial decisions that the higher-ups get to decide!
So, best wishes for the pianos and the work relationships. Not always easy. We do the best you can, and try not to take things personally or make them personal.
But between us, yes, I have come across pianists who can break strings when they are playing or practicing something, and they can do it repeatedly. It's just difficult sometimes to get into a situation where we are directly telling a professor that they are creating the situation.
For what it's worth, you are I assume servicing other pianos there, that are not breaking strings. You are not the common denominator.
The common denominators are, a specific piano, a specific room, and specific use there. That's the reality, but that professor doesn't want to hear it or is at least defensive. So, all we can do is try to be helpful and be as honest as we are allowed to be without getting punished. Or, be more frank and invite the punishment. Been there, done that. It can sting. And it can result in disagreements that end up with people parting ways and walking away from their employer, or getting fired.
If we can then just keep our composure and stay a little detached from it all, and just remain willing to help if called upon - things should be able to carry on. It's either that or walk away from the job. Only problem is, if we do that too many times, we'll walk right out of job, career, friends and relationships altogether. Easy to do. Harder to stay in the fray. But most of the time, the better choice. The good book says, "A soft answer turneth away wrath."
Best wishes, keep up the good work, friend.
Tom Wright, RPT
1-240-383-9345
Original Message:
Sent: 1/30/2026 12:05:00 PM
From: Wim Blees
Subject: RE: Yamaha C7
David Thanks for your sage advice. I want to restring the upper sections, and dress the capo, to see if that keeps the strings from breaking. But I almost don't want that to solve the problem because I want to show the head of the department that the problem isn't the piano, but the way it is being played. As I said the jazz piano professor has a very heave touch, and she teaches her students to play the same way. I've basically told her that, but of course she doesn't think she's the problems. She's actually alluded to blaming me for the problem, citing that strings were not breaking with the previous tuner.
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Willem "Wim" Blees, RPT
St. Augustine, FL 32095
Tnrwim@aol.com
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Original Message:
Sent: 01-30-2026 11:45
From: David Skolnik
Subject: Yamaha C7
Not seeing the laugh emoji after Chris's pitch suggestion. Yes, it's only jazz... maybe we can encourage them to use Verdi pitch?
The part about the hardened capo is probably right, but not easily addressed without the range of measures Floyd Gadd is describing... in shop setting.
The moniters positioned behind the pianist might work, in theory, but points to a much larger problem... the classic one for large ensemble musicians, especially amplified, but not only. What are the other players doing to protect their hearing? Can we determine the veracity of the theory that pianists do, in these settings, 'play-up' to where they can hear themselves? If all the measures (de-hardening the capo, restringing with Paullelo, etc.) were taken, you may reduce the string breakage, but all the other conditions - playing to be heard - would persist. Perhaps brighter (without harder) hammers with increased let-off would help. Still, the existential dilemma for these guys is that they're supposed to be learning ensemble playing. Do they want/need to rely on the sound-guy to make it work? Might as well be in a booth with headphones.
The tonal improvements that Floyd cites don't appear to be the relevant target here. If Wim noted that newly replaced strings were breaking, that would be a 'thing', but what if a straight forward restringing significantly reduced breakage?
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David Skolnik [RPT]
Hastings-on-Hudson NY
(917) 589-2625
Original Message:
Sent: 01-30-2026 10:59
From: Chris Chernobieff
Subject: Yamaha C7
The Capos are too hardened, perhaps you can lower the pitch slightly to reduce tension.
-chris
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Chernobieff Piano Restorations
chrisppff@gmail.com
Youtube@chernobieffpiano
865-986-7720 (text only please)
Original Message:
Sent: 01-30-2026 10:38
From: Wim Blees
Subject: Yamaha C7
Dear Friends
I've got a 19 year old Yamaha C7 in a Jazz rehearsal room that gets played hard about 20 hours a week. For the past 4 years, strings in the 6th and 7th octave have been breaking. When it first happened I shaped the hammers, and then 2 years ago I replaced the hammers. But the strings are still breaking. The jazz piano professor asked me why the strings continue to break. I told her, after observing the player, that they are playing too hard. I also told her to put a monitor behind the player so that they can hear themselves, and not try to compete with the full band. The room is carpeted, but it's still very loud in there.
I heard that Yamaha's are known for breaking stings after about 20 years, especially in the upper register. Is there any truth to that? Would it make sense to restring the upper register? If so, should I also dress the capo bar?
Other than telling the professor to teach the students to play softer, (she plays hard, too) is there any other advice you can give me to keep the strings from breaking.
Thanks
Wim Blees, RPT
University of North Florida.
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Willem "Wim" Blees, RPT
St. Augustine, FL 32095
Tnrwim@aol.com
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