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Dear All THANK YOU to all for thoughts and nice to know that Protek as a genuine mistake, if it happened, wasn't the culprit, but a lack of judgement on the softening. The latter wasn't entirely surprising ...

David P., do you have a piano hammer ironing tool? It's the curved brass piece, as wide as a piano hammer with the end that attaches to an electric soldering iron. This works much better than a clothing ...

It's more likely that the alcohol treatment just brought the hammers down too much, that can be a fairly aggressive move depending on the strength of the application. Water will cause the felt to expand ...