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My experience is that the plastic bushings on which the long lever pivots deteriorate, causing to lever to find a new, less desirable position. New bushings are available from Samick. I have also had ...

Thanks Everyone for your input. Now I have to see what the customer is willing to pay for. :) Sheffey Gregory, RPT Gregory's Piano Service 423.614.5001 landline 423.580.0370 cell

This is odd. Looks like you do not have much clearance from the low bass plate strut. Allan's solution should work if it does not move the arm too close to the bass plate strut. My first thought was ...