Geoff,
Sounds like this could be the work of one of my favorite country music duos, Cheatin' Jack and Too Close Backcheck. Like Alexander, Paul and Wim have said, more likely the latter.
Before reshaping tails or even bending back check wires, you might want to take a moment to loosen all of the action bracket screws, seat the top stack towards you and retighten in this sequence recommended by Yamaha: screws of the end brackets first, then the rear screws of the other brackets, and finally the front screws of the other brackets (which may be angled backwards). Believe it or not, if the front action brackets screws are angled and they are tightened first, that can push the stack back enough in some cases to cause the kind of tail-to-backcheck interference it sounds like you are describing.
"This has never happened to me, but I knew a guy..." who once tried more time-consuming and invasive measures only to later realize that it was simply due to the top stack having been installed just a bit too far back. ;-] Definitely worth taking a minute to investigate.
Best,
Alan
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Alan Eder, RPT
Herb Alpert School of Music
California Institute of the Arts
Valencia, CA
661.904.6483
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Original Message:
Sent: 06-30-2023 00:33
From: Wim Blees
Subject: Lack of response on hard blows
I concur with Alexander and Paul. Pull the action and push back on the offending back checks. And while you've got the action out, check the jack/knuckle alignment, too.