Pianotech

Hi, I'm going to be tuning a Yamaha upright piano next week at a high school that is only about 11 years old. A number of the key plastics are coming off and I am hesitant to do the repair since it seems like it's going to keep happening with other keys. I do know that Yamaha had some trouble with these. Is this covered under any warranties? If so, how would I go about getting this problem resolved?

 Thank you!

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Tim Foster
New Oxford PA
(470) 231-6074
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Great, thanks, Wim!

On another note, I hope to be attending the convention, I would love to meet you in person! 

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Tim Foster
New Oxford PA
(470) 231-6074
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Original Message:
Sent: 05-01-2023 10:20
From: Wim Blees
Subject: Yamaha key plastics coming off

Have the school contact dealership where they bought the pianos. Or you can be the intermediary, and contact Dave Durbin (DDurben@Yamaha.com) at Yamaha with the model (probably a P22) and serial number. 

Yamaha is replacing all the keytops at their expense even if the piano is a little more than 10 years old. They even reimburse you for the shipping and your time to remove the keys and put them back in. 

Wim

I recently dealt with an 11 year old U1 with this problem although to date, only about 4 keys have come off.

Carroll Arbogast

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Carroll Arbogast
Piano Technician
CMA Piano Care, LLC
Needham, MA
(617) 283-0443
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