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Free customer-facing pitch raise check app

  • 1.  Free customer-facing pitch raise check app

    Member
    Posted 20 days ago

    Hi piano friends, I've made another free piano technician tool! (Open to feedback and feature fixes).

    https://pitchraise.app/index.html

    This web-based app enables customers to be able to check if they need a pitch raise as part of the appointment setting process. This runs in the web browser so any modern phone, iOS or Android can use it.

    There are no downloads, no cost, no ads, no sign up's - send the link to your customer and let them measure the piano themselves. It's pretty simple. If you have pre-set limits on pitch raises (some techs say -10, others say -20, etc) - ask the customer to open the settings and change the pitch field to YOUR value. 

    For tuners - if you enter "0000" in this field a new window will display - you can enter your name or business name and phone number - this generates a link you can copy with a "Deep Link" - when they open the link it will say your name or company, ie. "Denver Piano Service would like you to measure your piano to see if a pitch raise or additional tuning is needed" 

    When the customer completes the testing it generates a button to text the results back to you. 

    🚨GO LAND MORE PITCH CORRECTION BILLING!! 🚨

    (There's a Venmo link on the bottom of the page if you think you'll use this tool or it makes you more money, buy me a ☕️)

    image
    image



    ------------------------------
    Sean Weinert
    Littleton CO
    ------------------------------



  • 2.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 20 days ago
    I don’t charge for a pitch raise. At least not that the customer knows. When a customer calls, I ask if there are any notes sticking or not working right, and how long it’s been since it was last tuned. If they say it’s been 3 or 4 years, that means it’s been 6 or 8. That almost automatically means it needs a pitch adjustment. I then give them my “full service” fee, which includes minor repairs and adjustments. My full service fee is 50% higher than my basic fee. I also tell them that if, in my opinion, the repairs or adjustments are more than what I consider minor, I will tell them ahead of time how much extra it’s going to cost and get their permission to do the work.

    I never talk about pitch raise, or what caused the piano to go flat, or what’s involved in doing the work. Customers basically don’t care much less understand what is meant by a “pitch raise”. So I just give them my full service fee and they accept it.

    I’ve been doing it this way for over 25 years and I’ve never had a customer complain or ask me about the fee. They understand that since it’s been a while since the piano was tuned it’s going to cost more. If the customer doesn’t want to pay my fee, I don’t want to tune their piano. It more or less separates those who want me to tune their piano, and those who are looking for the cheapest tuner in town.

    Wim
    Sent from my iPhone




  • 3.  RE: Free customer-facing pitch raise check app

    Posted 15 days ago

    Sort of the same. I just charge for 1/4, 1/2, or whole day. First time is between 1/4 and 1/2 day to see what the piano is capable of. 

    I don't offer 3/4 of a day. 

    I love the pitch raise app idea to keep customers engaged though. Why should we have all the fun with apps?!


    See you in July? 



    ------------------------------
    Vincent Chambers

    Apollo Piano | Stanford
    San Francisco, Chico CA
    (530) 924-4469 Mobile; 732-642-1100
    ------------------------------



  • 4.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 20 days ago

    Hi Sean

    Great work on the app. I like the concept!

    One small thought: since pianos can sometimes be sharp, "pitch correction" or "pitch adjustment" might be more flexible than "pitch raise." Just a thought.



    ------------------------------
    Elisha Katamura RPT
    Katamura Piano Service
    Fresno, CA
    (559)765-7373
    https://www.katamurapianoservice.com/
    ------------------------------



  • 5.  RE: Free customer-facing pitch raise check app

    Posted 20 days ago
    Brilliant idea! But as Wim suggests, perhaps you place a lot of confidence in customers' knowledge . . . 

    Sean - are you also the developer of https://www.pianotuning.app/ ? If so, genius and brilliant - although a little complicated for my requirements. However, in doing the measurements on "Finalisation" there's a Harmonic Volumes analysis which is genius and just what I've been looking for for ages. Does the harmonic volumes analysis work even if on an instrument is out of tune with bad unisons?

    If you are the developer please might you include Kirnberger III and Kellner in the repertoire of temperaments?

    Best wishes

    David P


    --
    - - - - - - - - - - - - - - - - - - - - - - - -
    David Pinnegar, B.Sc., A.R.C.S.
    - - - - - - - - - - - - - - - - - - - - - - - -
    +44 7868385643





  • 6.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 19 days ago

    I checked my piano. No pitch raise needed. I guess I'll put off the tuning since it's. It that bad.



    ------------------------------
    Larry Messerly, RPT
    Bringing Harmony to Homes
    www.lacrossepianotuning.com
    ljmesserly@gmail.com
    928-899-7292
    ------------------------------



  • 7.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 19 days ago

    This appears to me to be truly helpful.  I have just recently added client self-scheduling to my Gazelle subscription, and on my "services requested" page have made preliminary pitch adjustment selectable.  Price is visible.  When a client selects this, a longer appointment time is scheduled, so the day unfolds in a more reasonable manner.  I've long thought that a customer-usable diagnostic tool of some sort might be helpful.  I appreciate the simplicity of this one.



    ------------------------------
    Floyd Gadd RPT
    Regina SK
    (306) 502-9103
    ------------------------------



  • 8.  RE: Free customer-facing pitch raise check app

    Member
    Posted 19 days ago

    Yes, and - the language is very specific - "your piano needs to be tuned, but doesn't need a pitch raise" (even if all 3 samples are "correct") 

    the discerning customer isn't going to stop the thought process of needing to be tuned if the barrier for that tuning is a pitch raise or not. Not needing a pitch correction is a sigh of relief, in my opinion. 



    ------------------------------
    Sean Weinert
    Littleton CO
    ------------------------------



  • 9.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 18 days ago

    Sean, This is a very cool tool. I often get customers to play a note on their piano but sometimes the cell phone fidelity is hopeless. The only thing that might need clarification is whether our technician name and cell number is stored anywhere on the website or cloud.



    ------------------------------
    Tremaine Parsons RPT
    Georgetown CA
    (530) 333-9299
    ------------------------------



  • 10.  RE: Free customer-facing pitch raise check app

    Member
    Posted 18 days ago

    Tremaine, I'm familiar with your work on Piano Scale - I'm honored you're participating in the conversation! The PTG is such an amazing resource… 

    The entire app and logic are static html, no server calls or http requests. If you inspect the page, it's all there - the only call that saves data (on the tuner section) is a JavaScript helper to write your personal details to the cache on your local device (so the next time you open the link you don't have to type the details in again, just click copy).

    My real goal is putting it into my own gazelle self scheduler and prompting customers to check before tuning. The first feedback as "I don't know what A4 means" - so I stripped out a lot of cool complexity and visual strobe tuner stuff - What's the most basic thing I need? A picture of a piano and audio samples across the midrange. We'll see how the next round of feedback comes in… 

    Thanks for checking it out!



    ------------------------------
    Sean Weinert
    Littleton CO
    ------------------------------



  • 11.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 18 days ago

    Sean, I think this is a good idea though it might work better with some customers than others. I'm wondering how it deals with really bad unisons? And alternately, if it could have a module the evaluates unisons as well?



    ------------------------------
    Steven Rosenthal RPT
    Honolulu HI
    (808) 521-7129
    ------------------------------



  • 12.  RE: Free customer-facing pitch raise check app

    Member
    Posted 18 days ago

    Steve - thanks, I totally agree about different customers and technical abilities (or desires to even try). 

    these are great questions and I'll be honest - precision isn't particularly the main goal of the app (I'm not writing a replacement for iRCT).

    The math is logical for a simple single page of html - how far off of the fundamental pitches of ~220, 440, and 880 are the notes? I'm guessing that discerning technicians will find this app to be unsuitable for ~5c readings. However, for a first-touch customer who doesn't know what's happening with the piano, knowing it's 20-100c flat is easily detectable. 

    I appreciate you looking into it!



    ------------------------------
    Sean Weinert
    Littleton CO
    ------------------------------



  • 13.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 18 days ago

    Sean, actually my question is how well does it do if there's a 10-15 cent spread between the 3 strings of a unison? This isn't a gotcha question, I'm just curious.

    My Verituner seems to do some sort of summing thing and gives inaccurate readings that don't reflect any of the strings. I know that there's an ETD that can differentiate, but as you say this isn't a tuning device. If the unisons are wildly out of tune can you still get the relative information you need?



    ------------------------------
    Steven Rosenthal RPT
    Honolulu HI
    (808) 521-7129
    ------------------------------



  • 14.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 18 days ago

    Sean, I can see now that the link created has the Tech Name and Phone added to the link to be parsed out server side.

    In creating my Tech profile and sending the link to my iPhone, testing my piano, I do not receive a text report. Can you replicate this? I am on an iPhone 6S (I know old - so am I and my tuning lever)

    Also, I'm more likely to buy you a cup of coffee if you have both: a Venmo and PayPal option. (grin)



    ------------------------------
    Tremaine Parsons RPT
    Georgetown CA
    (530) 333-9299
    ------------------------------



  • 15.  RE: Free customer-facing pitch raise check app

    Member
    Posted 18 days ago

    It seems like you've uncovered an older iOS thing - The issue is the SMS button (i think)...  iOS uses &body= while Android uses ?body=. The code uses ?body= which works on Android but can fail on older iOS devices. I've updated the page and would love to hear if it resolves or not.



    ------------------------------
    Sean Weinert
    Littleton CO
    ------------------------------



  • 16.  RE: Free customer-facing pitch raise check app

    Member
    Posted 18 days ago

    Steve, Not feeling like a 'gotcha' - I just wanted to clarify the use of the tool... But after you messaged this I'm currently looking at unisons and how they're interpreted by software - the logic is tough! 

    What i tested on my own piano (you folks who click the link are all the beta testers!) - I knocked an A4 unsion out of tune and left A3 and A5 clean - it registered a bad note, but because all three weren't bad, it gave a passing grade. if I knocked another the A3 unison out by roughly the amount of the # in the settings box, and it registered 2 out of 3 bad notes and got a provisional pass. 3/3 failures determines the messaging to the customer that yes - 3 notes across your piano are not right.

     As I spend time this evening looking at how to parse beating unisons through data, my head begins to hurt, haha!



    ------------------------------
    Sean Weinert
    Littleton CO
    ------------------------------



  • 17.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 18 days ago

    Possible suggestion: more people know where (and what) "middle C" is, vs A4 or A-440. Just an observation. 

    Peter Grey Piano Doctor 



    ------------------------------
    Peter Grey
    Stratham NH
    (603) 686-2395
    pianodoctor57@gmail.com
    ------------------------------



  • 18.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 18 days ago

    OK, The first few times I did not realize that the Send Text to Tremaine Parsons was a button that needed to be pressed. Maybe tweek the wording or make the button more 3D. I incorrectly assumed that the info would send automatically after the test. When pressing the Send Text to... it stuffs my phone number and the information string into the To: portion of the text. It does not parse and put the info string in the text body and text will not send until adding something to body and then send fails due to extra string in To: window. See the screenshot below.

    I realize sampling wild unisons is certainly a challenge. Some other beta thoughts are: Could you include voice prompts Play A above Middle C, Play A below Middle C. Or additional helpful text for users to find the notes. I think the app has great potential. iOS 15.8.3



    ------------------------------
    Tremaine Parsons RPT
    Georgetown CA
    (530) 333-9299
    ------------------------------



  • 19.  RE: Free customer-facing pitch raise check app

    Member
    Posted 18 days ago

    Tremaine, I truly appreciate that you're taking the time to try this and get it working right!

     I'll message you privately and we can work together on the specifics offline, so as not to fill this thread with diagnostics. 🙏



    ------------------------------
    Sean Weinert
    Littleton CO
    ------------------------------



  • 20.  RE: Free customer-facing pitch raise check app

    Member
    Posted 18 days ago

    Peter - great observation, I am not personally tied to the A's - it feels like a cybertuner thing (especially how I go A4 -> A3 ->A5 … now that you've said it, that feels more like a tic in my head. 

    Its not sampling stretch as RCT does, so the cleanest, easiest option for a customer is the only goal. 

    I'm curious if others would prefer/agree - on the customer-facing side - is middle C the starting point? 



    ------------------------------
    Sean Weinert
    Littleton CO
    ------------------------------



  • 21.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 17 days ago

    OK, pitchraise.app is working with my wife's iPhone 12. Then I went back and tested on my iPhone 6s and it is now working. I'm wondering if the tweek you made yesterday (?body) fixed it and it had not yet worked its way through my browser cache.

    Now the debate can continue on user interface. Over the years, when checking new customers pitch I have just had them play middle C Most people can find middle C though I have had to guide some. Not sure which way to go here so hopefully others will weigh in.

    I'll mull on additional suggestions...



    ------------------------------
    Tremaine Parsons RPT
    Georgetown CA
    (530) 333-9299
    ------------------------------



  • 22.  RE: Free customer-facing pitch raise check app

    Posted 17 days ago

    I'll give it a try today - maybe it would help to sound the note that should be played first? That might help someone to realize if they are playing the wrong note?

    Ron Koval



    ------------------------------
    Ron Koval
    CHICAGO IL
    ------------------------------



  • 23.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 17 days ago

    This is a cool idea, I'd like to play around with it some later. Concerning the suggestions of the starting note, is it possible to program a full keyboard with lighted up notes or something?

    ***Edit, I just took a look, it has the keyboard, just not a full one obviously. I feel like it’s clear enough, the only thing I’d change is possibly starting on A3, that way, the three notes can all be in a row rather than jumping down and up, which I feel like might throw some people off.

    I think it’s a great idea, I might try putting on my website, would that be OK?

    Lastly, I prefer the note to be A rather than C as it is currently. I tune unequal temperaments exclusively, A440 is far better than C, which I sometimes tune +10c.



    ------------------------------
    Tim Foster RPT
    New Oxford PA
    (470) 231-6074
    ------------------------------



  • 24.  RE: Free customer-facing pitch raise check app

    Posted 17 days ago
    I’d also like to avoid the term “pitch raise”..

    Maybe something like: “The piano is way off and will need extra time to tune. Let me know when scheduling”?? Clients seem to understand that “time = money”.

    Seems like it could be a good tool for clients to get some information. It might also be nice to assign an average cents number to share with the tech? I don’t know if it does that, the pianos I checked were all pretty close.

    Ron Koval
    Www.ronkoval.com




  • 25.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 17 days ago

    Ron, I also wondered about "pitch Raise" and considered "pitch correction" which will add 5 characters of screen real estate.

    If the pitch level exceeds the 10 cent threshold the return text indicates +-amount sharp or flat. 

    I knocked A4 and A3 noticeably out with left string flat and right string sharp and A5 good and the sampling handled all three. Sean, if you worked on this good job. Otherwise I think it is pretty good grabbing a bad unisons

    I have a few suggestions which will follow in another post.



    ------------------------------
    Tremaine Parsons RPT
    Georgetown CA
    (530) 333-9299
    ------------------------------



  • 26.  RE: Free customer-facing pitch raise check app

    Posted 16 days ago

    I liked the simple, basic app.

    When encountering a piano, I would do more than just play 3 notes before deciding how to tune. I would choose those notes as my impression of the piano developed and I formed questions about it. That is a professional skill and judgement, and I don't think a simple customer operated app could be absolutely certain. 

    It is a primary test, and I think customers could understand this with the right evaluation phrase. "Based on this information..."

    But it would be especially useful in the more extreme 5 -10-15 years since last tuned.



    ------------------------------
    Ed Sutton
    ed440@me.com
    (980) 254-7413
    ------------------------------



  • 27.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 16 days ago

    "Based on this information . . ."  I like that. 



    ------------------------------
    Floyd Gadd RPT
    Regina SK
    (306) 502-9103
    ------------------------------



  • 28.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 16 days ago

    Sean, Here is my pitchraise.app wish list:

    Make the "A above Middle C" prompts same font and boldness as "Note 1 of 3 Play and hold" for each sampled note. I missed these prompts initially.

    Change final screen to: Tap to Text result to Littleton Piano (add Tap - I originally missed that I was supposed to tap this button - I Did not realize it was a button)

    Consider replacing the words Pitch Raise with Pitch Correction (screen space permitting)

    I think I am probably more likely to make use of this with a single note Middle C option. Why not have both. So:

    Add a line in the Technician Options Setup: Use 1 or 3 Test Notes [1] or [3] (or radio buttons/dropdown) and include one more parameter (&testnotes=1) passed in created the link

    If testnotes = 3
      execute current  3 note screens for A's
    else
      execute 1 note screen for Middle C
    endif

    Middle C Prompt like: The key below a black note and above a white note (space permitting)



    ------------------------------
    Tremaine Parsons RPT
    Georgetown CA
    (530) 333-9299
    ------------------------------



  • 29.  RE: Free customer-facing pitch raise check app

    Member
    Posted 16 days ago

    Firstly, thank you all for your incredible feedback!


    For anyone asking or finding this tool in the future - you can absolutely use it on websites or text it around!! 

    • Removed all "pitch raise" messaging from the app, "correction" and "based on this check" are in, adding emphasis on a longer appointment window. The main thing now is the fact that the web URL is literally "pitchraise.app" - it was available 🤷‍♂️. If people are buyin' coffee - i can register a different domain name. I'm personally agnostic on "pitch raise" language.

    • The tuner settings now provide options to choose between C's or A's and one note or three. 

    • Updated language on the checking notes process for less-musical folk (with keyboard picture and identified note)
      • A4: "Find a group of THREE black keys near the middle of the piano. Press the white key between the last two black keys of that group."
      • C4: "Find a pair of TWO black keys near the middle of the piano. Press the white key just to the LEFT of those two black keys.

        image


    Keep the feedback coming, and thanks again!



    ------------------------------
    Sean Weinert
    Littleton CO
    ------------------------------



  • 30.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 16 days ago
    Looks very good. One small suggestion: Where it says 
    • A4: "Find a group of THREE black keys near the middle of the piano. Press the white key between the last two black keys of that group."
    To avoid any possible ambiguity, you might say instead, "Press the white key to the right of the middle black key." 

    Otherwise, great! 

    Mark Schecter
     || ||| || ||| || ||| || ||| 










  • 31.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 16 days ago

    This is a good idea and it should be recommendable to customers.

    Personally, when a piano is any where from  438 to 441 I don't charge as I have no issue with this much pitch change.

    If it is 437 or below I explain that I offer an optional  pitch raise (I will start using pitch change; good idea) and that this will be an added charge.

    Some customer chose to opt-out and I happily tune to what ever it is and hope to get a full pitch change fee on my next service.

    Unfortunately, this often means that I am still doing a pitch change as if a piano is 437 or below I will need to correct one end of the piano or another and I will still make an extra pass, but it isn't so much extra time and my concern is keeping a customer.



    ------------------------------
    Blaine Hebert RPT
    Duarte CA
    (626) 390-0512
    ------------------------------



  • 32.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 16 days ago
    Wow! Near perfect and I think the middle C and 1 or 3 note options are a huge plus!  I can see a few more minor things which will be coming with a little more time to review. You are at the nuance stage and hopefully without much mission creep.


    ------------------------------
    Tremaine Parsons RPT
    Georgetown CA
    (530) 333-9299
    ------------------------------



  • 33.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 16 days ago

    I am sure there are better options but I have been using https://www.musicca.com/piano on my desktop for beta testing the new 1 or 3 note options on my iPhone. The above virtual piano seems to be 3 - 4 cents sharp per my ETD app

    David Pinnager mentioned a tone generator in a different thread (not this one) where I think you could adjust pitch. I thought I bookmarked it but can't find it. David??



    ------------------------------
    Tremaine Parsons RPT
    Georgetown CA
    (530) 333-9299
    ------------------------------



  • 34.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 15 days ago

    Luke at Gazelle advises me that they have just pushed a release that makes provision for a clickable link in the service description area of the self-scheduler. Link will open a new window. 



    ------------------------------
    Floyd Gadd RPT
    Regina SK
    (306) 502-9103
    ------------------------------



  • 35.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 15 days ago

    And it's already active! I purchased a domain name, set it to forward to pitchraise.app with the appropriate arguments, then inserted my domain name in the Gazelle service description. As of today it's clickable.



    ------------------------------
    Floyd Gadd RPT
    Regina SK
    (306) 502-9103
    ------------------------------



  • 36.  RE: Free customer-facing pitch raise check app

    Member
    Posted 15 days ago

    Floyd, amazing! Glad you're excited about the tool! 

    There are a few more suggestions from above that I'll work out this week



    ------------------------------
    Sean Weinert
    Littleton CO
    ------------------------------



  • 37.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 15 days ago

    One more way of finding C or A (for the ones who know absolutely nothing about it) is to simply count the number of WHITE keys from the left. Middle C is the 24th white key from the left, whereas A4 is the 29th white key from the left. 

    This is gleaned from the fact that when I ask someone over the phone to play notes up and down the piano (so I can pre-hear it), 90% of the time they play white keys only. Extremely rare that they include sharps. 

    Peter Grey Piano Doctor 



    ------------------------------
    Peter Grey
    Stratham NH
    (603) 686-2395
    pianodoctor57@gmail.com
    ------------------------------



  • 38.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 15 days ago

    A picture is worth a thousand words, "this is what C looks like, it's the 4th C up from the bottom, see illustration."



    ------------------------------
    Steven Rosenthal RPT
    Honolulu HI
    (808) 521-7129
    ------------------------------



  • 39.  RE: Free customer-facing pitch raise check app

    Member
    Posted 14 days ago

    For everyone who is keeping track of this conversation and app... 

    (For PTG members??) I'd be happy to set up a custom URL so you can share a link like "pitchraise.app/yourname" or some qualifier for the customer to not have to see all the "index.html?n=Denver+Piano%20Service&p=3038075827&th=15&f=c" 

    Just shoot me an email or private message with your copied link out of the app and what you would like the /name to be and I'd be happy to do it! 

    -Sean



    ------------------------------
    Sean Weinert
    Littleton CO
    ------------------------------



  • 40.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 13 days ago

    I have found another virtual keyboard that is globally tunable for beta testing Sean's app. Run on your desktop and test with your device.

    https://papiermusique.fr/en/virtual-piano

    Sean has added more user setup options but I had to refresh my setup page to see the new options. Great work Sean!!



    ------------------------------
    Tremaine Parsons RPT
    Georgetown CA
    (530) 333-9299
    ------------------------------



  • 41.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 13 days ago

    It's fun watching this develop.  Nice work, Sean.  

    One more feature that would be helpful would be a "close" button on the results screen.  I'm sending customers to this page from the Gazelle "Select your Services" page, and it would be helpful for them to have a button to press to take them back there.  I know how to close a window without such a button, but I'm sure a lot of my customers don't.



    ------------------------------
    Floyd Gadd RPT
    Regina SK
    (306) 502-9103
    ------------------------------



  • 42.  RE: Free customer-facing pitch raise check app

    Member
    Posted 12 days ago

    Floyd,

    I spent some time this afternoon trying to implement this feature as a button for the user - upon further investigation, web browsers don't allow code on a website to close the browser window. I've added language at the end page that reads "you may now close this window" -- I'm  not sure if customer's will read it, but we can iterate on the idea. 

    As Tremaine noted - if you refresh your browser this page was on, there are new features like adding/removing language to specifically address appointment timing, as well as including approximate recorded cents deviation in the return text. 

    There is now also a customer-facing FAQ in which I try to hardest to push "SCHEDULE A TUNING!!" on every answer -- as well as a separate tuner FAQ where the app is explained in more context and I offer additional services. 

    I appreciate everyone's help and suggestions on making this come together. 

    -Sean



    ------------------------------
    Sean Weinert
    Littleton CO
    ------------------------------



  • 43.  RE: Free customer-facing pitch raise check app

    Registered Piano Technician
    Posted 12 days ago

    Today I had my fist customer reply to a pitch check request. I have wondered how willing clients are to participate. 

    I asked Sean to bring back the cents deviation within the text report and I am very glad that he brought it back as an option. Sean mentioned that someone said that the reported deviation was not accurate. I would not expect it to be accurate but approximate. I did a quick test today and using cents deviation turned on and the app reported that Middle C was 38 cents flat when it was 41 on my Verituner. Another report said 30 cents flat when Verituner said 36 cents flat. These numbers are close enough for me to get a ballbark of the piano pitch level. I believe that, as the app is grabbing the pitches of 1 or 3 notes, it is likely using an average railsback curve as an approximation by which to measure pitches to take Inharmonicity into consideration. If this is the case than we can assume that all the measurements are approximate. As far as I am concerned, approximate is fine. That's all I need.



    ------------------------------
    Tremaine Parsons RPT
    Georgetown CA
    (530) 333-9299
    ------------------------------



  • 44.  RE: Free customer-facing pitch raise check app

    Member
    Posted 12 days ago

    So amazing you've got it in customer hands, Tremaine - I've added it to gazelle and am not tracking engagement with it yet, looking for evidence as a hands-off conversion tool.

    Interesting tidbit: I showed this to a mover who sees more pianos that I do on a daily basis (and picks up a lot of cheap/freebies and flips them) - he's excited to have his own glimpse into a piano he didn't have before.



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    Sean Weinert
    Littleton CO
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